MSP Core Service Delivery Manager

2 days ago

Taguig, National Capital Region, Philippines Home Credit Full time ₱900,000 - ₱1,200,000 per year

What Makes This Opportunity Exciting? Take full ownership of service delivery under the MSP contract, driving new process implementation, cost efficiency, and impactful operational improvements in a dynamic and innovative environment at Home Credit Philippines, a leader in financial technology.

What you will do:Lead and Inspire: Take charge of the MSP Core Service Delivery team, fostering a culture of collaboration, innovation, and excellence. Be the Bridge: Build and maintain a strong operational relationship with managed service provider to ensure smooth communication and alignment. Drive Strategy: Spearhead the delivery of core banking solution and new sourcing assessments, aligning them with business goals and growth strategies.

Streamline Demand Management: Design and implement a demand management process for Home Credit PH services, ensuring efficiency and seamless integration with managed service provider. Optimize Budgets: Oversee the managed service provider budget in partnership with Finance, focusing on cost-effectiveness and resource optimization. Prioritize and Execute: Manage project prioritization and development capacity to deliver high-impact results.

Shape the Future: Build and maintain a strategic roadmap for the development and enhancement of core banking solution, ensuring scalability and adaptability. Document and Preserve Knowledge: Ensure comprehensive documentation and deep organizational knowledge of core banking solution are established and maintained for long-term success. What

You'll Bring to the Table:Proven Expertise:3+ years of experience in MSP Service Delivery. Experience in hands-on Software Development or Solutions Architecture. Strong Competencies:Previous IT Development expertise in Software Applications.

Strategic planning and prioritization abilities to lead complex projects. Deep understanding of architecture and IT delivery methodologies. Stakeholder Savvy:Experience in stakeholder management, ensuring alignment and delivering on expectations.

Industry Insight:A solid understanding of the Financial Technology landscape, with experience in banking processes. Analytical Mindset:Comfortable working with numbers, analyzing data, and managing budgets effectively. Ownership and Proactivity:A solution-focused approach to managing risks and issues.

The ability to proactively identify challenges and implement fixes seamlessly. What you will enjoy:Permanent dayshift schedule. Up to 20% variable performance-based bonus.

HMO on Day 1 / HMO with dependents. Access to mental health coverage and wellness partners. Wellness Leave and Birthday Leave benefits.

Internal Career Mobility. Opportunity to work and train in our international offices. #NoSmallRoles #LifeAtHomeCreditPhilippinesHome Credit celebrates all facets of diversity in driving us to business success.

Being people-centric, we find beauty in being represented by different talents. We thrive in building an inclusive community that provides equal employment opportunities to people with diverse backgrounds and orientations. We are cultivating a workplace that understands the value of a diverse roster of talents and is passionate allies.

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