Core Service Delivery Manager

12 hours ago

Taguig, National Capital Region, Philippines beBeeExpert Full time ₱2,000,000 - ₱2,500,000
About Our Core Service Delivery Role

An innovator with over two decades of experience in the financial services industry has a strong presence in multiple countries.

They provide world-class financial services to their global customers.

Main Responsibilities:
  • Vendor and Contract Management:
    • Ensure vendor contracts adhere to SLAs, KPIs, and budget constraints.
    • Manage transitions between vendors for minimal disruption to services.
    • Foster strong relationships with vendors and customers through negotiation and resolution of escalations.
  • Service Delivery Leadership:
    • Oversee data platforms, core banking, and IT infrastructure services ensuring alignment with organizational goals.
    • Lead a high-performing team including governance specialists, financial controllers, request managers, and architects.
    • Drive day-to-day service requests management for timely resolution and adherence to service-level agreements.
  • Budget and Financial Oversight:
    • Manage large IT budgets with precision, ensuring cost efficiency and value optimization.
    • Oversee financial operations including invoicing, forecasting, and budget planning.
    • Monitor financial performance against contractual obligations and drive cost-saving initiatives.
  • IT Procurement and Transition Management:
    • Lead IT procurement efforts evaluating solutions, negotiating terms, and aligning with business needs.
    • Successfully organize and manage vendor transitions including comprehensive planning and execution.
  • Technical Expertise:
    • Collaborate with solution architects on software and infrastructure-related decisions.
    • Ensure robust and scalable architecture for core systems focusing on data platforms and core banking systems.
    • Provide strategic input on technology roadmaps and service enhancements.
  • Governance and Compliance:
    • Establish and maintain governance frameworks monitoring vendor and team performance.
    • Ensure compliance with all regulatory requirements and internal policies.
    The Ideal Candidate
    • Demonstrated experience in Managed Services Provider (MSP) service delivery focusing on data platforms, core banking, and infrastructure.
    • Strong expertise in IT procurement, contract ownership, and managing transitions between vendors.
    • Solid understanding of SLAs, KPIs, budget management, and financial oversight.
    • Hands-on experience in software development and solution architecture particularly within core IT systems.
    • Experience working with large systems and financial services systems.
    • Able to manage small, specialized teams while handling complex contracts.
    • Experience in both vendor-side and customer-facing roles; a mix of both is highly preferred.
    • Excellent communication and negotiation skills for vendor and customer interactions.
    • Strong analytical skills with the ability to make data-driven decisions.
    • Able to lead in a fast-paced, high-pressure environment.
    • Strategic mindset with a focus on continuous improvement and innovation.
    What We Offer

This is an exciting opportunity to lead a critical function in a dynamic environment where your expertise will directly influence the success of our managed services. If you are passionate about service delivery, driving value from IT operations, and managing complex vendor ecosystems, this opportunity is for you.

  • Director, MSP Core Service Delivery

    3 weeks ago

    Taguig, National Capital Region, Philippines Michael Page Full time

    Competitive Compensation PackageRegional ScopeAbout Our ClientAn innovator with over 2 decades of experience in the financial services industry in over 9 countries, providing world-class financial services to its customers.Job DescriptionVendor and Contract ManagementAct as the primary owner of vendor contracts, ensuring compliance with SLAs, KPIs, and...

  • Chief Service Delivery Officer

    5 days ago

    Taguig, National Capital Region, Philippines beBeeServiceDelivery Full time ₱1,200,000 - ₱1,500,000

    Drive Operational ExcellenceTake ownership of core service delivery, driving process implementation and operational improvements in a dynamic environment.As a key member, you will lead and inspire the Core Service Delivery team, fostering collaboration and excellence.You will build strong relationships with managed service providers to ensure smooth...

  • Manager, AP Service Delivery

    2 weeks ago

    Taguig, National Capital Region, Philippines foodpanda hk Full time

    About the opportunityIn theManager, AP Service Deliveryrole, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. This leadership position offers a dynamic and fast-paced environment, where you can drive excellence in service...

  • Service Delivery Manager

    2 days ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000

    Job OverviewManage a high-volume service team to deliver exceptional customer experiences.ResponsibilitiesLead the daily operations of the call center, ensuring service excellence and optimal customer satisfaction. Implement and enforce organization-wide customer service initiatives and performance standards. Conduct regular reviews of team performance,...

  • Core Network Planning and Engineering

    3 days ago

    Taguig, National Capital Region, Philippines Globe Telecom Full time

    Core Network Planning and Engineering (CNPE) - Roaming Core EngineerJoin to apply for the Core Network Planning and Engineering (CNPE) - Roaming Core Engineer role at Globe Telecom.Job DescriptionDesigning, configuring and testing of network hardware and related software, computing environments & backends. Core network performance monitoring. Working closely...

  • Master Facilitator of Core Transport Network Infrastructure

    3 hours ago

    Taguig, National Capital Region, Philippines beBeeCoreFacilities Full time ₱1,000,000 - ₱1,500,000

    Senior ExpertWe are seeking a highly skilled and experienced professional to lead our Core Facilities Engineering team. The ideal candidate will have a strong background in designing, installing, and commissioning core transport network facilities locations to support voice, video, and data.Lead the design, installation, and commissioning of core transport...

  • Delivery Manager

    7 hours ago

    Taguig, National Capital Region, Philippines UPTC Full time

    OverviewWe are seeking a Delivery Manager with strong expertise in containerization technologies to lead the design, deployment, and delivery of scalable software solutions. The role involves overseeing project execution, ensuring alignment with business goals, and driving technical excellence in cloud-native and container-based...

  • Customer Service Delivery Lead

    7 hours ago

    Taguig, National Capital Region, Philippines beBeeService Full time ₱800,000 - ₱1,200,000

    Job Summary:The Customer Service Delivery Lead is a vital position that focuses on providing exceptional customer service. The role requires overseeing various functions to ensure the delivery of superior services to end-users, guaranteeing that service delivery and support processes are efficient and effective.To achieve this, the Customer Service Delivery...

  • Account Payable Manager, Service Delivery

    2 days ago

    Taguig, National Capital Region, Philippines foodpanda Full time

    Overviewfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast and easy, to your door. We operate in over 70 countries worldwide and are headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the...

  • IT Consultant HR Core Technologies

    3 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Location:BGC, TaguigWork Setup:Hybrid (1x onsite)Schedule:Mid-ShiftResponsibilities:1. Project Management:Oversee and manage project budgets with precision and accountabilityEnsuring an efficient purchasing process with involvement of the purchasing department and maintaining transparent communication channelsLead projects adhering to established Project...