Quality Assurance Analyst

4 days ago


Cubao, National Capital Region, Philippines Offshore Business Processing Full time ₱300,000 - ₱360,000 per year

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning

Responsibilities

  • Monitor assigned Staff/Operators and provide feedback to the Reps on the areas that need improvement
  • Evaluate progress of Staff/Operators performance, quality, etc.
  • Conduct monitoring sessions and communicates changes, updates etc. based on client feedback
  • Monitor requirements and adhere on a daily/weekly/monthly basis
  • Conduct program education classes as directed by Management
  • Review quality assurance concerns with Team Leaders in a timely and effective manner
  • Respond to QA-related inquiries from Operations and corresponding Departments
  • Ensure that quality policies and procedures are communicated and followed
  • Troubleshoot low performing programs and provide suggestions for improvement
  • Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines
  • Complete all required reporting in a timely and effective manner
  • Finalize reports on audit updates and errors
  • Assist in setting QA guidelines to be implemented to existing employees and new hires
  • Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation
  • Perform other duties as assigned

Requirements

  • Candidate must possess at least a Bachelors/College Degree
  • At least 2 years of work experience in the BPO setting as a Quality Analyst
  • Strong organizational, interpersonal and time management skills

Familiarity with Operational Excellence, Continuous/Process Improvement, and Total Quality Management concepts

  • Knowledgeable in doing Root Cause Analysis
  • Has excellent & effective written and oral communication skills
  • Strong team player with a high level of professionalism and initiative
  • Willing and able to work on a shifting schedule and during holidays
  • Proficient in a Microsoft Office Environment, specifically Word, PowerPoint, Excel and Visio
  • Applicants must be willing to work in Ortigas/Cubao

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person



  • Cubao, National Capital Region, Philippines Wilshire Resorts, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job Overview:Ensure high standards of food safety, quality control, and regulatory compliance throughout the commissary and production processes.Key Responsibilities:Quality Control: Monitor production processes to ensure compliance with food safety regulations and internal standards.Inspections and Audits: Conduct regular inspections and audits of...

  • Reporting Analyst

    4 days ago


    Cubao, National Capital Region, Philippines Offshore Business Processing Full time ₱1,440,000 - ₱2,040,000 per year

    Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesClient Task List:Provide a backup and support to the Reports Analyst who manages and produces a list of existing reportsSupport the Group Risk & Compliance...


  • Cubao, National Capital Region, Philippines Star Commander Security Agency, Inc Full time ₱1,076,000 - ₱1,300,000 per year

    PRIMARY PURPOSE : Trained professional involved in the laboratory work nature of analytical examination of screening drug test assistanceDETAILED DESCRIPTION of TASKS, RESPONSIBILITIES and ACCOUNTABILITIES :A. Professional ResponsibilityProjects professional image and follows generally accepted practices regarding interactions with patients, doctors and...


  • Cubao, National Capital Region, Philippines Irondale Data Management Corporation Full time ₱264,000 - ₱288,000 per year

    GREYSTONE BIOCHEM AND LABORATORIES INC. is looking for Micro Lab Analyst II who will be assigned in Cubao, Quezon City.Main Job Description with Duties & Responsibilities:Conducts microbiological analyses of various types of samples.Records analyses results in designated forms.Analyzes naturally contaminated or spiked samples for estimation of measurement...

  • Medical Technologist

    2 weeks ago


    Cubao, National Capital Region, Philippines Topcom Security Agency Inc. Full time ₱240,000 - ₱300,000 per year

    PRIMARY PURPOSE : Trained professional involved in the laboratory work nature of analytical examination of screening drug test assistance.DETAILED DESCRIPTION of TASKS, RESPONSIBILITIES and ACCOUNTABILITIES :A. Professional ResponsibilityProjects professional image and follows generally accepted practices regarding interactions with patients, doctors and...


  • Cubao, National Capital Region, Philippines ConnectWise Outsourcing Services Full time ₱600,000 - ₱720,000 per year

    We are looking for a project manager architectural with the following qualifications:-BACHELOR'S DEGRESS IN ARCHITECTURE / ENGINEERING-PROFESSIONAL LICENSE IS AN ADVANTAGE-PREFERABLY 4-5 YEARS WORK EXPERIENCE EMPLOYEE SPECIALIZING IN QUALITY ASSURANCE AND QUALITY CONTROL IN ARCHITECTURAL WORKS IN FIT OUT HIGH END RESIDENTIAL CONSTRUCTION-KEEN TO DETAILS WITH...

  • Printer Operator

    1 week ago


    Cubao, National Capital Region, Philippines Oracle Petroleum Corporation Full time ₱15,000 - ₱30,000 per year

    A printer operator is tasked to operate, maintain, and troubleshoot all printing equipment in a company. This person performs all necessary printing requests coming from customers and the company and is expected to have a working knowledge of various printing equipment and printing techniques to assure quality.Job Types: Full-time, PermanentBenefits:Company...


  • Cubao, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱900,000 - ₱1,200,000 per year

    Job Title: DRG-V Trainer (Medical Coding / Auditor Trainer)Location: Quezon CityWork Set-up: OnsiteShift: Flexible (as required by business needs)Compensation: Base Pay + R1 Allowance + Clinical AllowanceAbout the RoleWe are looking for a DRG-V Trainer to join our growing team. In this role, you will be responsible for onboarding and training new medical...


  • Cubao, National Capital Region, Philippines Standard Systems Construction Corp. Full time $104,000 - $130,878 per year

    Job description:The Project Management Head is responsible for the engineering and technical disciplines needed to complete a project. The Project Head works to plan projects, establish project criteria, coordinate project reviews, and ensure the proper implementation of project elements.1. Strategic PlanningDevelop project management frameworks and...


  • Cubao, National Capital Region, Philippines Offshore Business Processing Full time ₱180,000 - ₱300,000 per year

    Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesClient Specific Tasks:Manage the invoice processesReach out to vendors to obtain accrual estimatesReach out internal PO owners if the PO is close to...