Help Desk Specialist

1 week ago

Pasig, National Capital Region, Philippines LanceSoft, Inc. Full time ₱60,000 - ₱120,000 per year

Greetings From LanceSoft

Location: Pasig City

Hybrid Setup

Extendable Contractual Role

Role:
Service Help Desk

Job Description:

Responsibilities:

  • Respond as a first point of contact to IT support requests/incidents over the phone, via email, chat and in person to cover 24x7 operations.
  • Create, monitor, and manage tickets to assign to respective teams.
  • Monitor system alerts, network trends for escalation.
  • Resolve technical issues remotely.
  • Escalate advanced IT support cases.
  • Provide timely updates on issues with the stakeholders.
  • Create and maintain IT documentations/guidelines.
  • Documenting records of actions taken.
  • Create and manage user accounts.
  • Provide weekly summary of tickets.
  • Provides resolutions on the recurring requests or issues.

Job Requrements

  • Graduate of any course, preferably IT-related courses or relevant qualifications.
  • Minimum of 2-4 years of service desk experience
  • With experience on Active Directory or user account management
    • With experience on documentation
  • With experience on Desktop/Laptop and any other computer peripherals troubleshooting
  • With minimum experience on system and network monitoring
    •
  • Good analytical skills, resourceful, and able to work under minimum supervision
    •
  • Strong sense of ownership for one's work and takes opportunity to contribute beyond the job description
  • Proactive, flexibility and adoptability to changing work environments, task assignments and priorities
  • Effective communication skills in English
  • Experience with database and SAP is a plus

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