Customer Care Representative

2 days ago

Manila, National Capital Region, Philippines Likha Careers Full time ₱150,000 - ₱250,000 per year


Position Type: Junior - Individual Contributor

Employment Type: Full-Time

Work Setup: On-site (Nightshift)

Location: Sta. Mesa or Cubao, Quezon City / Marikina City

Industry: BPO

About the Job:
Are you passionate about delivering exceptional customer service and resolving customer concerns? Join our clients team as a Customer Care Representative where youll assist customers with their inquiries, ensure accurate documentation, and introduce them to the latest offerings. Curious to learn more? Apply now

Company Profile:

Our client specializes in providing outsourced customer experience and support services, including handling customer care, technical support, sales, and retention tasks for various clients across different industries.

Required Qualifications:

  • At least High school diploma or equivalent (for the old curriculum) or Senior High School diploma or equivalent (for the new curriculum).
  • Strong computer navigational skills.
  • Good oral and written communication skills.
  • Exceptional listening and comprehension abilities.
  • Professional and courteous demeanor.
  • Customer-oriented approach.


Preferred Qualifications:

  • Previous customer service experience is a plus.


Scope & Responsibilities:

  • Assist customers with issues and concerns related to their use of the product and/or service.
  • Document call-related information for auditing and reporting purposes.
  • Maintain and update customer information as needed.
  • Upsell existing customers on new or enhanced services.

Join our client team and unlock a range of enticing benefits, including:

  • Health, dental, and vision coverage/HSA
  • Paid Time Off (PTO)
  • Paid holidays and sick leave
  • Leadership development programs
  • Paid training and tuition reimbursement
  • Employee Assistance Program (EAP)

About Likha Careers:

Likha is a traditional Tagalog (Filipino) word that means to create or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.

Lets create your career together


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