Customer Service Representative
1 week ago
Customer Service Representative (Fully Remote in Philippines )
Company: M WORK Auto Body
**About Us**
M WORK Auto Body is dedicated to providing high-quality auto repair services with excellent customer care. We have five branch auto shops and more coming soon, located in Ohio, the U.S. We're looking for a proactive and detail-oriented Customer Service Representative to join our team and help ensure a smooth and professional experience for our customers.
**Responsibilities**
*Handle inbound calls from new customers, collect customer and insurance information, and share details with the appropriate team members.
* Handle inbound calls from existing customers and transfer them to the designated claim specialist in charge.
* Schedule appointments for inbound calls.
* Monitor inquiries from Yelp, Wix, CarWise, and DRP platforms, and call potential customers to set up appointments.
* Assist with sending documents to customers when needed.
**Requirements**
* Strong communication and active English listening skills.
* Ability to multitask and work independently.
* Comfortable using phone systems, online platforms, and scheduling tools.
* Prior experience in customer service call center is preferred.
**Employment Type:
Fully remote, full-time 8 hours shift. Monday to Friday, 9am to 6pm EST (Business hours in the U.S.)
If you have a customer-first mindset and are ready to join a collaborative team, we'd love to hear from you.
Job Type: Full-time
Pay: Php15, Php30,000.00 per month
Benefits:
- Paid training
- Work from home
Work Location: Remote
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