Customer Service Representative

3 days ago

Philippines Muvr Full time
About Muvr

Muvr is an AI-powered logistics and marketplace platform connecting customers, drivers, and businesses for on-demand moves, deliveries, and junk removal. We help people and partners move real-world items efficiently through smart dispatching, transparent pricing, and policy-first customer support.

We're scaling fast and looking for logistics-minded customer support professionals who thrive in fast-paced, marketplace environments like Amazon, Uber, FedEx, or Grab — where every minute and every order counts.

About the Role

As a Customer Service Representative, you'll be the first point of contact for customers and logistics partners, supporting them through the full service cycle — from quoting and booking to delivery completion. You'll handle customer inquiries, manage live orders, and ensure smooth communication across all touchpoints.

Your work helps ensure every delivery or move runs on time, within policy, and with a professional, customer-first experience.

Key Responsibilities
  • Respond to customers via phone, chat, and email to provide quotes and booking assistance.
  • Confirm order details such as pickup and delivery addresses, service type, and scheduling.
  • Track active orders in real time and coordinate with drivers or dispatch teams to resolve any issues.
  • Verify proof-of-pickup and proof-of-delivery before closing out orders.
  • Apply company policies accurately for cancellations, damages, refunds, and safety concerns.
  • Document all customer interactions and order updates in CRM and tracking systems.
  • Identify process gaps and share feedback to improve operations and customer experience.
Qualifications
  • 1–2 years of experience in customer service, logistics, or dispatch operations (FedEx, UPS, DHL, Amazon, or similar experience preferred).
  • Understanding of delivery and order management workflows.
  • Excellent communication, problem-solving, and multitasking skills.
  • Strong attention to detail and ability to work under pressure.
  • Tech-savvy with CRM or dispatch tools (Salesforce, Zendesk, Onfleet, etc.).
  • Flexibility to work evenings, weekends, or holidays as required.
  • Fluent in English; Spanish is a plus.
Why You'll Love Working Here
  • Be part of a fast-growing logistics team that values professionalism and teamwork.
  • Opportunity to work closely with dispatch, field drivers, and operations teams.
  • Training provided to help you master quoting, scheduling, and order management systems.
  • A culture built on reliability, empathy, and continuous improvement.

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