Client Support

10 hours ago


Philippines Aristo Sourcing Full time

Client Ticket Management:

  • Monitor support tickets via platforms like JitBit and Freshdesk
  • Draft polite, smart first-line replies using ChatGPT and SOPs
  • Assign and escalate tasks in Asana or HubSpot
  • Follow up with clients for clarity or status updates

Procurement & Delivery Support:

  • Receive approved POs from our QS team and input into Xero or QuickBooks
  • Email vendors to confirm deliveries and timelines
  • Follow up via WhatsApp or HubSpot calling if unresponsive
  • Track shipments and update project teams via Asana
  • Collect delivery notes and share with finance for invoicing

Admin Tasks & Internal Coordination:

  • Maintain delivery folders and checklists in Google Drive
  • Daily stand-up calls with the Ops team
  • Weekly summary review using Asana
Requirements
Essential Qualifications
  • Proven experience in client support & procurement admin., or related field
  • In-depth industry knowledge regarding best practices, development, current regulations, and technology, particularly in client support & procurement admin
  • With a deep background in a remote setup of work similar to freelancing as an independent contractor (deep understanding of the pros & cons involved in this industry).
  • Outstanding written and verbal communication skills
  • Strong organizational abilities with experience as procurement administrator
  • Proficiency in client support management
  • Demonstrated ability to work independently and meet deadlines

Technical Skills

  • Experience with Client Ticket Management, Procurement & Delivery Support, and Admin. Tasks & Internal Coordination
  • Proficiency in Tickets via JitBit and Freshdesk
  • Knowledge about ChatGPT, SOPs, Asana, HubSpot, WhatsApp, Xero/Quickbooks and POs
  • Familiarity with email marketing platforms to email vendors to confirm deliveries and timelines
  • Understanding of track shipments and update project teams
  • Ability to collect delivery notes and share with finance for invoicing

Personal Qualities

  • Natural relationship builder with authentic communication style
  • Self-starter with strong initiative
  • Comfortable with daily stand-up calls with the Ops team
  • Detail-oriented and organized
  • Passion for doing weekly summary review
Benefits
  • Salary – Php 50,000 PER MONTH
  • Type of work – FULL TIME (REMOTE), 40 HOURS PER WEEK
  • Work schedule – 3:00 PM to 11:00 PM (Philippine Time Zone), Monday to Friday
  • Job level – EXPERT


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