Customer Success Manager
6 days ago
CustomerSuccess Manager As a Customer Success Manager, you will focus on greatcustomer experience throughout the lifecycle of your engagement with them. Both passionate and a trusted partner, you will guide your customer alongtheir adoption journey by understanding their business, their strategy, and keyinitiatives, all with an intention to help them achieve their key businessobjectives and desired outcomes. Responsibilities: · Provide insights that help customers makedecisions on how to best achieve their business or technical goals· Collaborate with cross -functional teams toensure a continual and seamless delivery of services to our customers · Orchestrate activities related to onboarding,conduct monthly service meetings, and execute regular business reviews· Closely monitor the health of our customerrelationships, predicting and navigating challenges and offer solutions thatincrease satisfaction and retention · Build Customer Success Plans, establish criticalgoals and aid the customer in achieving their objectives and outcomes· Ensure customer retention, as well as driveadoption and growth· Identify and develop expansionopportunities. Use your in -depth knowledge of our services to identifythe best features/functionality for each customer's needs and required outcomes· Represent voice of the customer; to provideinternal feedback on how we can better serve them. Understand the needsof your customer, and collaborate across internal teams to ensure the deliveryof an exceptional customer experience· Provide support to Delivery teams with respectto online services, contract issues, incident management, customer escalationsand areas of service improvement Requirements:· 5+ years of relevant work experience in acustomer facing role · Familiarity with Infrastructure -as -a -service(IaaS) offerings, recurring revenue business models and how Customer Success iskey to this success· Experience managing and supporting customers ina technology driven, managed services environment· Experience with SLO, SLA and KPI deliverables isan asset· A proven ability to curate opportunities forgrowth and expansion within an existing customer base· Working knowledge of service delivery concepts,processes, and procedures, as well as the ability to enhance and managecontinuous process improvement· Strong ability to deliver value -basedconversations with C -level stakeholders to create and nurture strategicpartnership
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Customer Success Manager
6 days ago
Philippines Hire with Reef Full time ₱150,000 - ₱230,000 per yearJob Title: Customer Success Manager (CSM)Location: Remote Role Type: Full-Time Who Are We?At Reef, we connect elite revenue talent with high-growth B2B companies building world-class customer success and revenue teams. We work exclusively with the top 3% of candidates and match you with established companies across Australia, New Zealand, the US, and UK who...
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Customer Success Manager
1 week ago
Philippines Far Out Scout Full time ₱1,200,000 - ₱2,400,000 per yearRole OverviewThe client is hiring a Customer Success Manager who will take over right after Sales closes a deal and guide clients through deployment, onboarding, adoption, and ongoing success.This role blends customer success + account management + operations coordination, ensuring deployments run smoothly and clients stay engaged, supported, and satisfied....
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Customer Success Manager
1 week ago
Philippines Monetate Full time ₱1,000,000 - ₱2,000,000 per yearAbout This RoleAs a Customer Success Manager at Monetate, you'll drive customer retention, loyalty, and satisfaction by delivering exceptional value through our solutions. You'll manage multiple accounts, act as a trusted advisor, and collaborate cross-functionally with sales, services, and support teams to ensure customers maximize the platform's impact....
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Customer Success Manager
1 week ago
Philippines Activate Talent Full time ₱50,000 - ₱150,000 per yearOverview We're seeking a proactive and relationship-driven Customer Success Manager to manage a portfolio of brands and ensure they achieve measurable growth and long-term success on our platform. You'll work closely with founders, marketers, and brand teams—helping them stay active, uncover opportunities, expand usage, and drive revenue. This is a...
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Customer Success Manager
6 days ago
Philippines ClickUp Full time ₱325,000 - ₱525,000 per yearAt ClickUp, we're not just building software. We're architecting the future of work In a world overwhelmed by work sprawl, we saw a better way. That's why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from...
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Customer Success Manager
1 week ago
Philippines Pulse iD Full time $30,000 - $60,000 per yearRole OverviewWe are seeking a Junior Customer Success Manager (CSM) based in the Philippines, who will play a key role in driving customer success, retention, and growth across Pulse iD's portfolio of banking and enterprise clients.This role combines strategic account management, marketing partnership enablement, and loyalty program optimization. You will...
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Customer Success Manager
4 weeks ago
, , Philippines reesmarx Full timeResponsibilities Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business objectives, goals, decision‑making processes, and budgeting cycles. Stay connected as organizational changes occur. Collaborate closely with the Customer Organization, including the APAC team, peer...
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Customer Success Manager
4 days ago
Philippines RangeForce Full time ₱900,000 - ₱1,200,000 per yearCyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it isCyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks...
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Customer Success Manager
6 days ago
Philippines - Remote Virtru Full time $15,000 - $150,000 per yearAbout Virtru:While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.We've created both a suite of powerful data...
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Associate Customer Success Manager
4 weeks ago
, Metro Manila, Philippines Five9 Full timeJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
