Customer Success Manager

4 hours ago

Philippines Activate Talent Full time ₱50,000 - ₱150,000 per year

Overview
We're seeking a proactive and relationship-driven Customer Success Manager to manage a portfolio of brands and ensure they achieve measurable growth and long-term success on our platform. You'll work closely with founders, marketers, and brand teams—helping them stay active, uncover opportunities, expand usage, and drive revenue. This is a high-touch, high-ownership role where you'll be on calls daily, solving problems, providing strategic support, and acting as the internal voice of the customer.

Key Responsibilities

Account Ownership & Growth

  • Manage a book of active eCommerce and brand clients, ensuring strong adoption and ongoing value.
  • Drive revenue performance, retention, and expansion opportunities within your accounts.
  • Monitor engagement and proactively step in when usage drops or risks arise.
  • Identify upsell and cross-sell opportunities to increase Net Revenue Retention (NRR).

Customer Success & Support

  • Onboard new brands, run live demos, and ensure fast time-to-value.
  • Join daily calls with founders and marketing teams to advise, troubleshoot, and guide strategy.
  • Unblock clients by coordinating with internal teams across product, engineering, and support.
  • Maintain high-touch relationships focused on outcomes, not ticket handling.

Insights & Internal Collaboration

  • Gather customer feedback and advocate for product improvements.
  • Share insights with the internal team to strengthen product direction and customer experience.
  • Keep CRM, notes, and account updates detailed and accurate at all times.

What Success Looks Like

  • Strong revenue under management
  • High Net Revenue Retention (NRR)
  • Low churn and consistently active accounts
  • Measurable expansion within existing brands
Requirements
  • 2–4+ years of Customer Success or Account Management experience, ideally with eCommerce, brands, or creator-focused platforms.
  • Deep understanding of how brands operate, track performance, and collaborate with creators.
  • Confident communicator who excels on live calls and can explain product features clearly.
  • Highly organized with exceptional follow-up skills and strong CRM discipline.
  • Comfortable in a fast-moving startup environment with multiple priorities.
  • Composed under pressure and skilled at building trust with founders and marketing leaders.

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