Debit, Auto and Internal Fraud Department Head

1 week ago

Taguig, National Capital Region, Philippines EastWest Bank Full time

About the Job

Location: Taguig

Corporate Title: Assistant Vice President to Senior Assistant Vice President

Work Arrangement: Hybrid

Our Enterprise Fraud team is looking for experienced professionals to join us in Taguig with the role of Debit, Auto and Internal Fraud Department Head.

In this role you will lead and manage fraud risk activities for debit, auto, and internal sectors by executing critical decisions to address threats and protect the bank's reputation. You will collaborate with the enterprise fraud head and key stakeholders to drive prevention, detection, and recovery strategies that minimize financial losses while maintaining customer trust.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

  • Manage the net fraud loss budget by assisting the business in implementing best in class fraud tools and processes that balance profitability with customer service excellence.
  • Design and implement effective strategies and controls within agreed timelines to proactively manage fraud and address identified risk weaknesses.
  • Identify and share industry best practices, working closely with business units to determine the feasibility and implementation of new fraud prevention measures.
  • Monitor fraud detection performance and analyze industry trends to implement necessary parameter changes and identify key strategic opportunities.
  • Oversee the timely resolution of investigation cases, including the management of high-profile or sensitive fraud incidents and the monitoring of disputed case aging.
  • Ensure accurate and timely reporting of fraud cases to external entities, including VISA TC 40 reports and regulatory filings such as BSP RCL and STR.
  • Collaborate with the Project Management Office and various stakeholders to drive fraud risk projects and ensure alignment with broader business objectives.

What we're looking for

  • Holder of a Bachelor's degree
  • Minimum of 5 years of experience in the debit card business with a specialized focus on fraud management.
  • Strong understanding of the financial landscape and the strategies utilized by industry peers.
  • Advanced ability to identify, assess, monitor, and mitigate risks using data-driven control measures.
  • Excellent written and oral communication skills with a proven track record of building effective relationships across functions.

What you can expect from joining our team

  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition programs to reward high-performing individuals
  • Opportunity to work with industry experts and be mentored by them
  • Defined career progression paths to guide you in your professional growth

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