BPO Team Lead

2 days ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱800,000 per year


About the job: Team Lead - Travel Sales (Cebu) | Onsite

Start Date: ASAP

Type of Support: Voice

Work Arrangement: 100% Onsite

Shift Schedule | Restdays: Nightshift

Educational Requirement: Finished at least 2 years in college without back subject/s

Work Experience:

  • Minimum 2 years experience in team lead experience in the sales LOB
  • Identifiers for sales: - quota based KPIs - understanding of closing techniques, handling objections, and adherence to sales scripts

Responsibilities:

  • Team Leadership & Management: Leading, motivating, and coaching a team of travel sales agents to meet and exceed sales goals and performance targets. This includes hiring, training, and developing team members.
  • Sales Performance & Strategy: Monitoring and analyzing sales performance, identifying areas for improvement, and developing strategies to maximize profitability and achieve objectives. This might involve setting sales plans, monitoring trends, and preparing sales reports.
  • Customer Service & Operations: Ensuring the team provides high-quality customer service, expert travel advice, and tailored solutions, while also managing and resolving issues and complaints.
  • Collaboration & Communication: Working closely with other departments (e.g., operations, product development) to ensure seamless service delivery and aligning departmental goals. Maintaining effective relationships and communication with clients and vendors is also crucial.

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