Transport POD/Claim Processor

3 days ago


Calamba City A, Philippines Moverpacific Logistics Full time

Transport POD/Claim Processor

Job Summary: We are seeking a detail-oriented and efficient POD/Claim Processor to join our team. As a POD/Claim Processor, you will be responsible for processing Proof of Delivery (POD) documents and handling claims related to shipments. Your primary duties will include verifying delivery information, investigating discrepancies, and ensuring timely resolution of claims. If you have excellent organizational skills, a strong attention to detail, and enjoy working in a fast paced environment.

JOB RESPONSIBILITIES:

  • Receiving and processing Proof of Delivery (POD) documents from drivers and customers.
  • Verifying the accuracy of delivery information, including dates, times, and signatures.
  • Investigating and resolving any discrepancies or issues related to PODs.
  • Handling claims for lost, damaged, or delayed shipments.
  • Gathering all necessary documentation and information to support claim investigations.
  • Communicating with customers, drivers, and other internal departments to resolve claims.
  • Maintaining accurate records of all PODs and claims processed.
  • Ensuring compliance with company policies and procedures.
  • Preparing reports on POD and claim processing activities.
  • Performing other duties as assigned by the supervisor.

JOB QUALIFICATIONS:

  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Previous experience in a similar role or in the transportation/logistics industry is a plus.
  • Strong attention to detail and accuracy.
  • Excellent organizational and time-management skills.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to handle a high volume of paperwork and data entry.
  • Willing to work in Pasay City and Calamba City

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person


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