IT EUC Infrastructure field support

2 weeks ago

Taytay, Philippines EIL Global Full time ₱250,000 - ₱500,000 per year

Experience: 3+ Yrs

Location: 1634 Taguig Metro Manila

Mode: Full time contract long term

Role: Service Desk - IT Infrastructure field support

Cisco L1 Customized JD:

  • Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
  • Basic understanding of PC hardware set-up and configuration.
  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
  • Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.
  • Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.
  • Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7)
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)
  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
  • Good written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on-time.
  • MCP and ITIL certification would be desirable but not mandatory
  • Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),

Non-Technical

· Good Customer management skill,

· Good in oral and written communication

· Able to interact and work with customer at different levels.

· Self- Driven and result oriented.

· Really passionate about the work

· Local language knowledge is preferred

· Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

· Be good at Read & Write in English.

If interested pls share your updated resume to with subject line "Service Desk -IT Infrastructure field support - Taguig-Manila"

Job Types: Full-time, Contract

Language:

  • Korean or Japanese or Mandarin (Required)

License/Certification:

  • Are u a PR/Citizen? (Preferred)

Location:

  • Taytay (Preferred)

Work Location: On the road

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