Medical Contact Center Associate I

2 weeks ago

Manila, National Capital Region, Philippines Fortrea Full time $40,000 - $60,000 per year

Summary Of Responsibilities

  • To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
  • Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
  • Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.
  • Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
  • Assume responsibility for quality of data processed.
  • All other duties as needed or assigned.

Qualifications (Minimum Required)

  • Bachelor's or Master's in Pharmacy or Life Science or Medical Science or related area + 1 to 2 years of safety experience.
  • BS/BA + 1 to 2 years of safety experience.
  • MA/MS/PharmD + 1 to 2 years of safety experience.
  • Associate degree + 3-4 years relevant experience** (or 2 years safety experience).
  • Non-degree + 4-5 years relevant experience** (or 2 years safety experience) * .
  • Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
  • *Safety experience includes actual experience processing AE/SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions.
  • **Relevant experience includes experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance.

Experience (Minimum Required)

  • Good written and verbal communication skills.
  • Ability to receive and manage in-bound and out-bound calls.
  • Ability to analyze and synthesize medical information.
  • Good understanding of regulatory requirements, good Pharmacovigilance practices and ICH GCP guidelines.
  • Technical proficiency with Microsoft Office suite applications.
  • High degree of accuracy with attention to detail.
  • Functions as a team player.
  • Ability to work independently with moderate supervision.

Preferred Qualifications Include

  • Degree preferred (but not necessary) to be in one or more of the following disciplines: Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.
  • Experience in call center process is preferred.

Physical Demands/Work Environment

  • Office Environment or remote.

Learn more about our EEO & Accommodations request here.

  • HR Contact Center Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a dedicated and people-focusedSupervisorto lead a team within the United States HR Operations Tier I Contact Center, part of our Global HR Shared Services function. This role will be responsible for supervising the day-to-day service delivery of Tier I HR support operations, ensuring timely resolution of employee inquiries and delivering a...

  • Medical Contact Center Assistant I

    2 weeks ago

    Manila, National Capital Region, Philippines Fortrea Full time ₱900,000 - ₱1,200,000 per year

    Step into a role beyond the typical call center where you'll serve as a trusted advisor for customers seeking clarity on medication side effects, guiding them through a consultative, patient-first conversation. Leverage your medical knowledge to ask the right questions, assess concerns, and provide clear, compassionate guidance.Summary of Responsibilities:To...

  • Associate, HR Contact Center

    2 weeks ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time $40,000 - $80,000 per year

    TheHR Contact Centerserves as the first-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.Responsibilities:Processes basic to complex HR and benefits transactions and supports the auditing of informationDocument calls and...

  • Contact Center Technology Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱1,200,000 - ₱2,400,000 per year

    Hi,I'm Ishika and I work as Technical Recruiter at Artech. Please find the Job Description below and let me know if you are interested in the same.Job Title: Contact Center Platform Analyst Job Type: Hybrid (2x a week onsite)Location: Mandaluyong, 1550, PHPosition Type: 6 months contractNo. of hours per week: 45Shift Timings : (will depend on the project's...

  • Specialist, HR Contact Center

    2 weeks ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time ₱900,000 - ₱1,200,000 per year

    As an HR Contact Center Specialist , you will play a crucial role in delivering high-quality HR support and services to our employees and clients. You will serve as the first point of contact for HR-related inquiries and provide prompt, accurate, and efficient responses to resolve various HR issues and requests. Your primary responsibilities will...

  • medical specialist i

    7 days ago

    Manila, National Capital Region, Philippines National Center for Mental Health - Government Full time ₱600,000 - ₱1,200,000 per year

    MEDICAL SPECIALIST I (PART-TIME) in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Medical Contact Center Assistant II

    3 days ago

    Manila, National Capital Region, Philippines Fortrea Full time $40,000 - $80,000 per year

    Summary Of ResponsibilitiesTo respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax...

  • Contact Center

    2 weeks ago

    Manila, National Capital Region, Philippines IT Triage Full time ₱30,000 - ₱45,000 per year

    About The GroupThe Reivernet Group is made up of seven entities: RN Projects, Reivernet, IT Triage, Site Compass, Bright Star, RN Gateway and RGC Management. We design, build, configure, support and document complex data networks for business, with a focus on hotel networks.IT Triage provides outsourced, short- or long-term remote Help Desk services across...

  • Nurse I

    2 weeks ago

    Manila, National Capital Region, Philippines AFP MEDICAL CENTER Full time ₱30,000 - ₱60,000 per year

    Nurse I in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Psychologist I

    2 weeks ago

    Manila, National Capital Region, Philippines AFP MEDICAL CENTER Full time ₱900,000 - ₱1,200,000 per year

    Psychologist I in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.