Medical Contact Center Assistant II

3 days ago

Manila, National Capital Region, Philippines Fortrea Full time

Summary of Responsibilities:

  • To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
  • Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
  • Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.
  • Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
  • Assume responsibility for quality of data processed.
  • All other duties as needed or assigned.

Qualifications (Minimum Required):

  • 1 year or more of VOICE call center experience
  • Must be have completed a bachelor's degree in health sciences e.g. Pharmacy, Nursing, Physical Therapy, Medical Technology, Radtech

Learn more about our EEO & Accommodations request here.

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