Director of Operations
5 days ago
NeoWork is looking for a strategic and experienced Director of Operations to lead our operations in the Philippines. In this pivotal role, you will be responsible for establishing operational strategies, optimizing processes, and ensuring the seamless delivery of services to our clients.
As a leading BPO company, NeoWork is committed to providing innovative outsourcing solutions, and the Director of Operations will play a critical role in executing our vision. You will oversee all operational aspects, manage a dynamic team, and drive initiatives that enhance operational efficiency and client satisfaction.
The ideal candidate will possess strong leadership capabilities, a deep understanding of the BPO industry, and a proven track record in operational management. This is an exciting opportunity for someone passionate about process improvement and capable of working in a fast-paced environment.
Responsibilities- Develop and implement operational strategies that align with corporate goals
- Oversee and manage all operational functions across the Philippines
- Lead and mentor the operations team, fostering a culture of excellence and continuous improvement
- Track and analyze performance metrics to identify areas for improvement and growth
- Ensure compliance with company policies and industry regulations
- Collaborate with cross-functional teams to enhance client satisfaction
- Manage budget and resource allocation to optimize operational costs
- Stay informed on industry trends and advancements to maintain competitive advantages
- 10+ years of experience in operations management, with at least 5 years in a leadership role, preferably in the BPO industry
- Bachelor's degree in Business Administration or related field; MBA preferred
- Exceptional leadership and mentoring abilities
- Strong analytical skills with a data-driven approach to decision making
- Excellent verbal and written communication skills
- Proven ability to develop and implement operational strategies
- Advanced problem-solving capabilities and adaptability
- Experience managing budgets and resources effectively
- Ability to work effectively under pressure and meet deadlines
- Owned computer or laptop and stable internet connectivity.
- Knowledgeable in Office 360, Google Apps, and client-facing communication.
- This is a 100% home-based position
- We offer health insurance for contractors
- Holiday Extra Month Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
-
Director, Cybersecurity Operations
3 weeks ago
, , Philippines Manulife Insurance Malaysia Full time***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Director,...
-
Country Operations Director
5 days ago
Singapore, Manila, Philippines JonDavidson Full time ₱120,000 - ₱180,000 per yearCountry Operations Director (2-wheeler business) - Phillipines The client is seeking a highly motivated and experienced Country Operations Director for new motorbike /2-wheeler business in Phillipines . The ideal candidate will be responsible for overseeing all operational aspects of the country's ride-hailing services, ensuring efficient and profitable...
-
Director of Operations
3 weeks ago
, Pampanga, Philippines iQor Full timeDirector of Operations Manages customers under operations vertical in a manner that reduces operating costs, increases revenues and ensures customer expectations are exceeded. Responsibilities Pursues additional business opportunities to expand the business and to increase customer satisfaction. Completes long-range planning to support overall goals of the...
-
Director of Operations
4 weeks ago
, Pampanga, Philippines TaskUs Full timeAbout TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...
-
Director of Sales
4 weeks ago
, , Philippines Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full timeJob Description Assists Director of Sales and Marketing to establish sales plan and budget to reflect the company’s and the hotel’s goals and objectives. Assist Director of Sales and Marketing to provide leadership in the areas of Sales and works closely with other department head, managing and coordinating an efficient and effective sale and marketing...
-
Director of Service
7 days ago
Philippines Prometeo Talent Full time ₱60,000 - ₱120,000 per yearAt Prometeo Talent, our mission is to connect exceptional talent with innovative industry leaders.Today, we're partnering with our client — a U.S.-based company in an accelerated growth phase, specialized in Customer Experience and Digital Operations, with a strong collaborative and performance-driven culture.Our ProposalAre you an experienced Service or...
-
IT Director
2 weeks ago
, , Philippines Lennor Group Full timeOur brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a leading company in the energy industry in their search for an IT Director based in Cavite or Laguna. Salary Range : Up to ₱300,000 Work Setup : Onsite Shift Schedule : Day Shift Location : Cavite and Laguna The Role The IT...
-
Operations Director for Awesome CX by Transcom
3 weeks ago
, Davao del Sur, Philippines BEAWESOME, INC. Full timeOperations Director for Awesome CX By Transcom - Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Operations Director for Awesome CX by Transcom Davao. The Operations Director is responsible for the general management of all the business units operating in his/her contact centers. This includes...
-
Mapping Director
2 weeks ago
, Metro Manila, Philippines McCann Worldgroup Full timeMapping Director – Experience Mapping Director Join to apply for the Mapping Director role at McCann Worldgroup . Job Summary Experience Mapping Director leads teams in orchestrating data‑fueled experiences across paid, owned and earned media that adds value to clients’ business. Responsibilities Take the lead in proactively spotting digital...
-
Managing Director, Asia
3 weeks ago
, , Philippines Light & Wonder, Inc. Full timeManaging Director, Asia page is loaded## Managing Director, Asialocations: Macao, SAR: Makati, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R **Gaming:**Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most...