Customer Relations Officer

16 hours ago

General Santos, Soccsksargen, Philippines Grand Canyon Multi-Holdings, Inc. Full time ₱150,000 - ₱300,000 per year

Qualifications:

  • Bachelor's Degree in Business Administration, Communications or Marketing
  • Have the ability to understand Key Performance Indicators as indicated by the company
  • Able to communicate and empathize with clients
  • Preferably with experience in doing outbound telemarketing
  • Fluent in English, Filipino and local dialect
  • Proficient with computer applications
  • Basic understanding of appointment setting; concept of follow up
  • Excellent customer service, interpersonal and communication skills
  • Results-Oriented

Job Description:

  • Promotes company through effective customer relations and good will.
  • Conducts brand new release orientation to the clients.
  • Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer's satisfaction on overall dealership experience.
  • Procure service appointments of clients via telephone calls and emails. Approximately 40 outbound calls per day.
  • Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same.
  • Assist the branch on issues requiring assistance and follow-up from/to the manufacturers.
  • Maintains database, spreadsheets and other medium set for daily update and reporting.
  • Submits reportorial requirements on or before the set deadline.
  • Assist the Service Dept. in promoting and implementing service appointment system.
  • Maintains an accurate and efficient file of customer data.
  • Assist in telemarketing for various promo and events.

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