Agent Services Coordinator

Agent Services Coordinator - Director of First ImpressionsKeller Williams Rivertown
• Grandville, MI, USPosted 4 days agoDescriptionKeller Williams Rivertown is seeking an energetic and detail-oriented Agent Services Coordinator / Director of

First Impressions to be the welcoming face and essential support system for our agents and visitors. This role is ideal for someone who thrives in a dynamic environment, enjoys helping others succeed, and is passionate about delivering outstanding service. You will play a key role in ensuring our office runs smoothly, our agents feel supported, and our Market Center maintains a positive and productive culture.

If you have a heart for people, excellent organizational skills, and a knack for problem-solving, we want to hear from you Compensation:Salary Range: $40,000 - $43,000Paid Time OffResponsibilitiesProvide exceptional support to agents, ensuring smooth onboarding and ongoing success. Assist with processing licensure, documentation, and recruitment materials.

Maintain and promote the KW Market Center training calendar and events. Serve as a liaison between agents and KW resources, including technology platforms, marketing tools, and operational systems. Coordinate and deliver new agent orientations and in-house training classes on essential agent tools and services.

Assist with technology setup, troubleshooting, and system training (e.g., DocuSign, Dotloop, email, printers, network support). Engage and communicate with agents via email, social media, and in-office interactions to encourage participation in Market Center activities. Foster a positive and productive office environment aligned with KW's culture and values.Welcome visitors and provide excellent customer service, whether in person or over the phone.

Assist in recruiting efforts to help grow the organization. Set up training and meeting rooms for daily events. Maintain Market Center and training room cleanliness and organization.

Answer phone calls and direct correspondence to the appropriate parties. Build relationships with agents and serve as a culture leader within the Market Center. Create and distribute Market Center notifications via email.

Assist the management team with agent onboarding and administrative duties. Coordinate Market Center events and assist in planning office functions. Handle incoming mail, checks, and packages.

Provide administrative and technical support to agents as needed. QualificationsStrong interpersonal skills with a warm and welcoming personality. Excellent organizational and multitasking abilities.

Detail-oriented with a proactive approach to problem-solving. Proficiency in Microsoft Office and Google Suite and ability to learn new technologies quickly. Experience with real estate systems such as DocuSign or Dotloop is a plus.

Ability to maintain confidentiality and professionalism at all times. Strong written and verbal communication skills. Ability to work independently while collaborating with the leadership team.

Prior experience in an administrative, customer service, or real estate role is preferred. About Keller Williams RivertownKeller Williams Rivertown is a dynamic, fast-growing real estate brokerage in Grandville, MI, known for our commitment to innovation, agent success, and a collaborative culture. We believe in providing our agents with top-tier training, technology, and support to help them thrive in their careers.

As a Market Center, we emphasize teamwork, personal growth, and a passion for serving clients and the community. Join us and be a part of a company that values excellence, service, and leadership in the real estate industry