Senior NOC Manager

2 days ago

Pasay, National Capital Region, Philippines Woofy Incorporated Full time ₱720,000 - ₱1,080,000 per year

Job Title: Senior NOC Manager

Department: NOC Monitoring Department

Reports to: Chief Operating Officer

Job Summary

The Senior NOC Manager is responsible for overseeing the 24/7 operations of the Network Operations Center, ensuring optimal performance, reliability, and security of the organization's infrastructure and services. This role leads a team of NOC engineers, manages escalations, and works cross-functionally to maintain SLA, minimize downtime, and support critical network systems.

Responsibilities:

  • Oversee 24/7 NOC Operations
  • Manage daily operations of the Network Operations Center to ensure continuous monitoring and support of network and infrastructure systems.
  • Ensure proper shift coverage, operational handovers, and adherence to standard operating procedures.
  • Team Leadership & Management
  • Lead, mentor, and develop NOC engineers to maintain high performance and technical expertise.
  • Conduct performance reviews, provide training, and establish development plans for the team.
  • Incident & Escalation Management
  • Handle critical incidents, major outages, and service degradations with urgency and efficiency.
  • Act as the highest escalation point for network issues and coordinate resolution efforts across teams.
  • Service Level Agreement (SLA) Compliance
  • Monitor and ensure compliance with SLAs for uptime, response times, and resolution targets.
  • Implement proactive measures to prevent SLA breaches and minimize downtime.
  • Network Performance & Reliability
  • Oversee monitoring tools and systems to detect performance issues before they impact service.
  • Analyze trends, identify recurring issues, and recommend improvements to network stability.
  • Cross-Functional Collaboration
  • Work closely with engineering, security, IT, and customer service teams to align operational goals.
  • Support project rollouts, system upgrades, and infrastructure changes with minimal service disruption.
  • Process Improvement & Documentation
  • Develop, refine, and enforce NOC processes, escalation paths, and troubleshooting guides.
  • Maintain accurate documentation of incidents, resolutions, and infrastructure changes.
  • Reporting & Analysis
  • Provide regular operational reports, incident summaries, and performance metrics to senior management.
  • Use data insights to drive operational improvements and resource planning.
  • Security & Compliance
  • Ensure network operations adhere to security policies, industry standards, and regulatory requirements.
  • Coordinate with security teams during incident response and threat mitigation.
  • Business Continuity & Disaster Recovery
  • Participate in and oversee testing of disaster recovery and business continuity plans.
  • Ensure readiness of the NOC to respond to large-scale network incidents.

Qualifications

  • 7-10 years of experience in network operations, IT infrastructure, or technical support.
  • At least 3 years of experience as a manager or leading a NOC or IT operations team.
  • Strong knowledge of networking (TCP/IP, BGP, OSPF, MPLS, etc.)
  • Familiarity with server, storage, cloud, and virtualization technologies
  • Experience with network monitoring and incident management tools.
  • Scripting or automation (e.g. Python, Bash) is a plus
  • Strong leadership and team management capabilities
  • Excellent problem-solving, communication, and decision-making skills.
  • Customer-oriented mindset with a focus on service excellence.

Job Type: Full-time

Pay: Php70, Php90,000.00 per month

Benefits:

  • On-site parking
  • Promotion to permanent employee

Work Location: In person

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