Helpdesk Specialist

3 days ago

Cavite City, Calabarzon, Philippines Appen Full time $30,000 - $50,000 per year
  • *Required Knowledge, Skills and AbilitiesProficient and experienced in using Excel daily (create basic formulas and pivot tables)
  • Knowledge of Microsoft Office tools
  • Word, PowerPoint and Outlook
  • Already worked on one or more help desk ticketing systems (Zendesk ideally)
  • Ability to pick up new tools and systems quickly and with accuracy
  • Proficiency in English, with excellent oral and written communication skills
  • Able to communicate in other languages is a bonus (especially written communication).

We are looking for the following languages: Portuguese, German, Dutch, French, Italian, Spanish, Danish, Swedish, Norwegian, Finnish, Hebrew, Korean, Vietnamese, Polish and Turkish

  • *Qualifications and ExperienceCustomer service experience (help desk / call center / sales)
  • Experience with stakeholder management in a commercial project-based environment
  • Demonstrated time management and organizational skills with an excellent attention to details
  • Commitment to quality (being able to follow processes and contribute to their improvements)
  • Agility and a service orientated approach
  • BS or BA degree from an accredited university or equivalent work experience preferred

Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world's most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry's most advanced AI-assisted data annotation platform.

Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.

At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We're truth tellers - respectfully of course.

We take accountability for our actions and believe in giving and receiving direct feedback. We give credit where credit is due and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration.

Through grit, we take ownership, and we do not give up.

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