Training Officer

1 week ago

Bonifacio Global Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱50,000 - ₱118,400 per year

WELCOME BENEFITS, SERVED DAILY From Day 1: free lunch, HMO, and full medical coverage. 

YOU DESERVE THE BEST - Enjoy these Perks

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
  • Vibrant City Location: Work in BGC (PH Night Shift)

YOUR IMPACT STARTS HERE 

Training Delivery & Development

  • Deliver technical and professional skills training to offshore and onshore staff.
  • Conduct sessions via live classes, virtual classrooms, workshops, and video-on-demand modules.
  • Design and produce training materials such as manuals, job aids, videos, and onboarding documents.
  • Maintain strict version control to keep all training resources current and accurate.

Training Needs Analysis & Collaboration

  • Collaborate with the Training Manager/Lead, Operations, and Client to identify knowledge gaps and align training with business needs.
  • Attend client and Operations meetings to understand evolving skill requirements.
  • Coordinate with Operations and staff to resolve training-related concerns and logistics.
  • Administer regular needs assessments to identify areas requiring targeted development.

Evaluation, Improvement & Support

  • Develop in-house training interventions based on identified gaps.
  • Administer and evaluate assessments and feedback tools to measure training effectiveness.
  • Use data to refine training methods, instructional design, and overall delivery.
  • Monitor post-training performance with managers and department heads.
  • Contribute to a positive operational climate and support additional training-related duties as needed.

THE PERFECT MATCH

  • Minimum 3 years of experience in corporate training and/or facilitation.
  • Preferred background in IT Service Delivery, Information Technology, or Customer Service environments.
  • Intermediate technical proficiency with the ability to understand and translate technical concepts.
  • Knowledge of Microsoft 365 (M365), Active Directory (AD), and basic networking concepts is a strong plus.
  • Strong presentation and instructional design skills; familiarity with design tools, screen recording apps (e.g., Loom), and interactive tutorial platforms (e.g., Iorad) is preferred but not required.

ABOUT YOU

  • Exceptional communication and interpersonal skills.
  • Proven ability to build rapport and create a positive learning environment.
  • Strong sense of ownership, accountability, and work ethic.
  • Excellent flexibility and time management skills.
  • Willingness to work shifting schedules across multiple sites if required.

Make the most of our 100% virtual recruitment. Apply today

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