IT Site Supervisor

13 hours ago

Manila, National Capital Region, Philippines IntouchCX Full time $60,000 - $80,000 per year

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job
The IT Site Supervisor implements and administers global technology activities, including managing, upgrading, and directing the installation, operation and maintenance of information technology hardware and software.

As IT Site Supervisor, You Will…

  • Assume responsibility for assigned IT Operation services and activities specific to a site/facility including implementing and administering
  • Be responsible for Global technology activities: manage, upgrade, and direct the installation, operation, and maintenance of information technology hardware (desktop/laptop/Chromebox) and software; administer and provide ongoing technical support locally onsite
  • Maintain staff by recruiting, selecting, orienting, and training employees
  • Maintain a safe and secure work environment
  • Conduct 1:1 discussions with IT Generalists to develop personal growth opportunities and provide coaching sessions to discuss set of expectations
  • Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments
  • Perform hardware troubleshooting including repairs, upgrades and configuration of desktops/laptops
  • Take ownership of technical issues, working with different stakeholders to resolve technical concerns as necessary
  • Monitor, report and document system and performance issues
  • Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results
  • Adhere to company policies, core values, and procedures
  • Work on shifting schedules and available to work in a 24/7 operations environment
  • Interpret and validate technical issues, test solutions, and follow-up and escalate when necessary
  • Solve complex problems in a technical service-oriented environment
  • Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment

As IT Site Supervisor, You Have…

  • A high school diploma or equivalent required
  • Post-secondary or completion of post-secondary schooling preferred
  • 1 year IT experience and 1 year Supervisory experience
  • Experience in Microsoft desktop and server platforms and their related software management applications
  • Working knowledge with MS Windows, IOS/OSX, Android, system environments
  • Expertise on installation, diagnostics, repair, maintaining and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers) to ensure optimal workstation performance
  • Experience managing base image and software packaging deployments
  • Strong interpersonal and organizational skills; must be customer oriented
  • Working knowledge of the the latest technology available on the market (Tablets, Game Consoles, LED TVs, etc.)

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