Customer Success Consultant

3 days ago

Manila, National Capital Region, Philippines Aimhire Full time $48,000 - $72,000 per year

Job Opportunity
: Customer Success Consultant

Location
: Manila, Philippines (On-site)

Experience Level
: 1-3 years

About Our Client:

Our client is a SaaS-based technology platform transforming route-to-market capabilities of CPG companies across the value chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned, processed, and predicted, and distribution is discovered, developed, and deployed.

Headquartered in Gurugram, India, and with clients in 10 countries across Asia and Africa, our client is a
'Proud Partner to Great Brands,'
delivering ready insights and powering GTM strategies for 600+ CPG brands including Godrej Consumers, Saro Africa, Danone, Haldiram's, Eureka Forbes, Bisleri, Nilon's, Borosil, Adani Wilmar, Philips, Ching's, and Mamaearth among others.

Our client is certified by Great Place to Work for having created a great place to work for all its employees by excelling on the 5 dimensions of High-Trust, High-Performance Culture – Credibility, Respect, Fairness, Pride, and Camaraderie.

Requirements:

  • Work closely with internal teams and international clients to ensure smooth and timely project execution.
  • Conduct in-depth training sessions for international client project stakeholders on using the product.
  • Assist with high-severity requests or issue escalations as needed.
  • Guide international clients on product features and how to use them effectively.
  • Drive client scale-ups to reach enterprise-level penetration across global teams.
  • Update clients about new feature developments and enhancements as per their business requirements.
  • Monitor product adoption and usage by international users.
  • Configure and demonstrate the product to clients during the pre-execution phase, if needed.
  • Ensure customer satisfaction and build strong relationships with global clients.
  • Travel to international client office locations, as required.

Role Details:

  • Location: Manila, Philippines
  • Experience: 1–3 years
  • Budget: USD 600–800 per month
  • Notice Period: Up to 30 days (can consider up to 45 days if already serving notice period)
  • Open Positions: 1

Application Criteria:

  • Must meet the experience requirement (1–3 years).
  • Should be proficient in MS Excel & PowerPoint.
  • Strong communication, presentation, and client-handling skills are mandatory.
  • Must be open and ready to relocate to Manila, Philippines.
  • Must have a valid passport.
  • Proficiency in the local language, Tagalog, is mandatory.

Why Join?

  • Opportunity to work with 600+ leading CPG brands and directly impact how global companies plan and execute their sales and distribution strategies.
  • A dynamic, fast-paced environment where you will own client interactions end-to-end, from product training to enterprise-level scale-ups.
  • Be part of a Great Place to Work certified organization that values growth, collaboration, and innovation.

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