Customer Success Manager

14 hours ago

Manila, National Capital Region, Philippines SiteMinder Full time ₱1,200,000 - ₱2,400,000 per year

At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together

What We Do…

We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we're the world's leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder's technology every year.

About the Customer Success Manager

Are you a passionate team leader with a proven track record of leading teams across case and pipeline management? Do you thrive in a fast-paced environment where delivering exceptional customer experiences is paramount? If so, we're looking for you

As a Customer Success Team Lead at SiteMinder, you will play a pivotal role in driving customer retention, growth, and satisfaction. You will lead a team of customer success consultants, managing pipeline, case allocation and call quality. You will coach and mentor consultants to deliver exceptional customer experiences while reaching business KPIs.

What you'll do...

  • Provide ongoing coaching, training, and performance management to develop team members' skills and career growth.

  • Manage case allocation and pipeline and ensure delivery of SLAs across the team. Be flexible to pick up cases yourself if required. 

  • Coach the team to meet performance metrics and goals while constantly monitoring quality and coaching the team for continuous improvement.

  • Collect and analyse case management insights from the frontline team to share with Management.

What you have...

  • Experience as customer success consultant, account manager or upsell sales lead.

  • Team lead experience preferred but open to candidates who have strong experience and want to step into team leadership.

  • Excellent communication and interpersonal skills.

Our Perks & Benefits…

- Equity packages for you to share in SiteMinder's growth and successes  

- Hybrid working model in a prime location in Barcelona

- Investment in your personal growth with a structured and foreseeable career pathway

- Private health insurance

- Cloudworks co-working community - events, discounts, breakfasts…

- Discount for your Urban Sports Club subscription

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering days off every year

- Fun quarterly social and team events

- Employee Resource Groups (ERG) to help you connect and get involved 

Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

  • Manager, Customer Success

    2 weeks ago

    Manila, National Capital Region, Philippines ShiftCare Full time ₱500,000 - ₱1,000,000 per year

    The RoleShiftCare is seeking an experienced and proactive Manager of Customer Success – Remote Operations to lead and support our growing team of Customer Success Managers and Associates based in the Philippines. This role is integral to ensuring consistent day-to-day delivery of service, coaching, and execution across our high-volume customer accounts....

  • Manager, Customer Success

    4 days ago

    Manila, National Capital Region, Philippines ShiftCare Full time ₱1,200,000 - ₱2,400,000 per year

    The RoleShiftCare is seeking an experienced and proactive Manager of Customer Success – Remote Operations to lead and support our growing team of Customer Success Managers and Associates based in the Philippines. This role is integral to ensuring consistent day-to-day delivery of service, coaching, and execution across our high-volume customer accounts....

  • Manager, Customer Success

    2 days ago

    Manila, National Capital Region, Philippines ShiftCare Full time ₱1,200,000 - ₱2,400,000 per year

    The RoleShiftCare is seeking an experienced and proactive Manager of Customer Success - Remote Operations to lead and support our growing team of Customer Success Managers and Associates based in the Philippines. This role is integral to ensuring consistent day-to-day delivery of service, coaching, and execution across our high-volume customer accounts. The...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines GoAhead Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention through proactive communication and relationship building. Daily tasks will include responding to customer inquiries, analyzing...

  • Customer Success Manager

    14 hours ago

    Manila, National Capital Region, Philippines griddable Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionPlease note this role will be based in Manila, PhilippinesThe Customer Success Manager (CSM) within the Signature Success team acts as the primary technical point of contact for Salesforce's largest and most important customers. The focus is on proactively ensuring customer success by understanding their business goals, technical environment, and...

  • Customer Success Manager

    4 days ago

    Manila, National Capital Region, Philippines Smartly Full time $60,000 - $120,000 per year

    Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?We're looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our...

  • Customer Success Manager

    4 days ago

    Manila, National Capital Region, Philippines Smartly Limited Full time $60,000 - $120,000 per year

    Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?We're looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our...

  • Customer Success Manager

    14 hours ago

    Manila, National Capital Region, Philippines Smartly Full time $40,000 - $80,000 per year

    Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?We're looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our...

  • Customer Success Manager

    1 week ago

    Manila, National Capital Region, Philippines WeLevel Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionWeLevel deconstructed the customer acquisition process and built automated systems to help businesses acquire customers more cost-effectively. Our solutions specialize in modernizing customer acquisition processes, regardless of your business's stage of growth.Role DescriptionThis is a full-time remote role for a Customer Success Manager....

  • Customer Success Manager

    3 days ago

    Manila, National Capital Region, Philippines 8x8 Full time ₱60,000 - ₱120,000 per year

    8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized...