Customer Care Assistant

2 days ago

Antipolo City, Calabarzon, Philippines Intelegencia Full time

We are seeking a dedicated Customer Care Assistant to join our Operations Account Arisit team. In this role, you will be a vital part of our customer service call centre, handling inbound calls and service-related inquiries to ensure a seamless customer experience. You will engage with both external customers and internal stakeholders using our CRM system, supporting day-to-day operations effectively and professionally.

Key Responsibilities

  • Manage a high volume of inbound calls in a contact centre environment
  • Handle case and email processing via CRM system
  • Book and monitor service jobs with external agents through CRM
  • Actively resolve customer issues and disputes
  • Process store credits and change overs in accordance with company policies
  • Track freight and liaise with freight companies via Business Central
  • Assist sales team with store and follow-up queries
  • Support the Customer Service Manager with call centre activities

Qualifications & Skills

Required:

  • Previous experience in a high-volume contact centre environment
  • Strong problem-solving skills with the ability to think critically and provide solutions
  • Proficient telephone and computer skills
  • Excellent verbal and written communication with a professional and confident phone manner
  • Ability to prioritize tasks, meet deadlines, and work independently with accuracy
  • Team-oriented with a strong work ethic and flexibility
  • Eagerness to learn and continuously improve

Advantageous:

  • Experience working with CRM systems
  • Familiarity with Microsoft 365 Business Dynamics

Job Type: Full-time

Pay: Php23, Php25,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

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