Customer Care Assistant

4 days ago

Antipolo City, Calabarzon, Philippines Intelegencia Full time

We are seeking a dedicated Customer Care Assistant to join our Operations Account Arisit team. In this role, you will be a vital part of our customer service call centre, handling inbound calls and service-related inquiries to ensure a seamless customer experience. You will engage with both external customers and internal stakeholders using our CRM system, supporting day-to-day operations effectively and professionally.

Key Responsibilities

  • Manage a high volume of inbound calls in a contact centre environment
  • Handle case and email processing via CRM system
  • Book and monitor service jobs with external agents through CRM
  • Actively resolve customer issues and disputes
  • Process store credits and change overs in accordance with company policies
  • Track freight and liaise with freight companies via Business Central
  • Assist sales team with store and follow-up queries
  • Support the Customer Service Manager with call centre activities

Qualifications & Skills

Required:

  • Previous experience in a high-volume contact centre environment
  • Strong problem-solving skills with the ability to think critically and provide solutions
  • Proficient telephone and computer skills
  • Excellent verbal and written communication with a professional and confident phone manner
  • Ability to prioritize tasks, meet deadlines, and work independently with accuracy
  • Team-oriented with a strong work ethic and flexibility
  • Eagerness to learn and continuously improve

Advantageous:

  • Experience working with CRM systems
  • Familiarity with Microsoft 365 Business Dynamics

Job Type: Full-time

Pay: Php23, Php25,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

  • Primary Care Support Associate

    6 days ago

    San Pablo City, Calabarzon, Philippines Maxicare Health Care Full time ₱15,000 - ₱30,000 per year

    We are looking for a Customer Care Representative (CCR) to join our Primary Care team. The CCR will serve as the first point of contact for patients, ensuring excellent service, assisting doctors, and supporting smooth clinic operations.Key ResponsibilitiesWelcome and assist patients at the front deskVerify patient details and HMO coverageRecord vital signs...

  • Patient Care Technician

    6 days ago

    Cavite City, Calabarzon, Philippines Care Center Clinic Full time ₱80,000 - ₱120,000 per year

    The Patient Care Technician (PCT) will be one of the first point of contact in the Outpatient Clinic and will provide direct support to medical staff by conducting medical history taking and delivering high-quality, compassionate care to individuals and families.JOB DESCRIPTION:Patient Care and Support:Obtains medical history through intake and assessments,...

  • Customer Care Staff

    4 days ago

    Antipolo City, Calabarzon, Philippines Golden Haven Memorial Parks, Inc. Full time ₱200,000 - ₱400,000 per year

    Responsibilities:Responds promptly and professionally to incoming customer queries in person, phone or emailPerforms a range of staff or operational support activitiesServes as a liaison with other departments on basic administrative or operational mattersMaintains, processes and updates files, records, certificates, and other documentsResponsible for...

  • Diagnostic Radiologic Technologist

    6 days ago

    Antipolo City, Calabarzon, Philippines Maxicare Health Care Full time ₱800,000 - ₱1,200,000 per year

    As a vital member of Primary Care team, as a Diagnostic Radiologic Technologist, you'll play a key role in providing accurate and timely diagnostic imaging using X-ray technology. You'll work closely with physicians and healthcare teams to ensure patient safety, comfort, and care throughout the imaging process. This is a vital position for those who want to...

  • Dental Assistant

    4 days ago

    Antipolo City, Calabarzon, Philippines Dr. Myriam - The Dental Aesthetic Clinic Full time ₱120,000 - ₱180,000 per year

    Responsibilities includes but not limited to:-Provide superior patient care and service with outstanding customer service and hospitality as well as chair side manner.-Educate patient on Oral Hygiene, health disease as well as procedures and services.-Verify patient health history and document it appropriately in patients chart.-Take and record patients...

  • Customer Care Supervisor

    6 days ago

    Paranaque City, Calabarzon, Philippines TGP Pharma Inc. Full time ₱240,000 - ₱420,000 per year

    Job Overview :The Customer Care Supervisor leads the service team by managing workflow, providing coaching and training, ensuring quality resolution of escalated customer issues, and driving strategic improvements through data analysis and cross-functional collaboration.Skills and Qualifications:· Bachelor's degree in business, Communications, or a related...

  • Customer Service Representative

    4 days ago

    Antipolo City, Calabarzon, Philippines BackOffice Solutions Full time

    Job Title: Customer Service RepresentativeLocation: AntipoloSchedule: Shifting SchedulesEmployment Type: Full-TimeJob Summary:We are seeking a dedicated and professional Call Center Customer Service Representative to join our team, providing excellent service to customers in a financial services environment. The primary responsibility will be assisting...

  • Seasonal Customer Care Officer

    6 days ago

    Lipa City, Calabarzon, Philippines Gandang Kalikasan, Inc. (Human Nature) Full time ₱144,000 - ₱600,000 per year

    Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the No. 1 brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).Job DescriptionWe're looking for people who naturally display a "customer comes first" attitude by delivering world class...

  • customer service associate

    6 days ago

    Cavite City, Calabarzon, Philippines Value Care Health Systems, Inc Full time ₱180,000 - ₱360,000 per year

    Be part of our growing TEAMWe are looking for goal-oriented individuals to fill in the Customer Service Associate.Assists and answers queries of Value Care clients and or hospital personnel regarding their plan benefit, consultation, admission and utilization.DUTIES AND RESPONSIBILITIESResponsible in handling client's inquiries and concerns pertaining to...

  • Customer Service Assistant

    6 days ago

    Antipolo City, Calabarzon, Philippines NABAJA LAND CORPORATION Full time ₱1,500,000 - ₱2,000,000 per year

    College graduate of any business coursecomputer literategood in communicationpreferably with customer service experience.can start ASAPSend resume at: Contact Person: Ms. PasamanteContact Person: Job Type: Full-timePay: Php16, Php18,000.00 per monthBenefits:Opportunities for promotionPaid trainingPromotion to permanent employeeWork Location: In person