Technical Support Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Tigerux Agile Innovation Full time ₱240,000 - ₱300,000 per year

Responsibilities

  • Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed.
  • Communicate with customers and technicians via Five9 SoftPhone.
  • Monitor equipment uptime and performance and escalate manufacturers as needed.
  • Follow up with manufacturers, service providers, and internal teams on open tickets.
  • Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations.
  • Collaborate with the team through daily stand-up meetings and other tools.
  • Consistently meet work and performance review expectations.
  • Collaborate with other internal and external teams to resolve open tickets.
  • Perform additional tasks assigned.

Qualifications

  • Associate/Bachelor's degree / Vocational course and /or relevant certifications.
  • Basic understanding of electrical concepts, including voltage, current, and power
  • Experience managing wireless carriers, troubleshooting and provisioning / deactivation.
  • Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting.
  • Excellent verbal and written communication in English.
  • Flexible for shifting and hybrid schedules.

Benefits

  • Monthly internet allowance
  • Performance incentives
  • The coolest workplace ever (snacks, foosball, Ping-Pong, beer-o-clock, and many more)
  • Game nights
  • Internal learning and training programs
  • Regular team-building activities, both virtual and in-person
  • HMO coverage for you and your dependent

Company: Computer and Information Technology (Software)

Work Location: BGC, Taguig City (Hybrid)

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Health insurance
  • Promotion to permanent employee
  • Work from home

Application Question(s):

  • Age?
  • Do you have a basic understanding of electrical concepts, including voltage, current, and power?
  • Do you have experience managing wireless carriers, troubleshooting and provisioning/deactivation?
  • Do you have experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting?
  • Excellent verbal and written communication in English?
  • How much is your Expected Salary?
  • Amendable for 20,000-25,000 basic pay with benefits?

Education:

  • Junior High School (Required)

Experience:

  • Technical Support: 2 years (Required)

Language:

  • English (Required)

Work Location: Hybrid remote in Taguig

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