People Partner

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Come for a career, stay for the fun

· HMO coverage for you and your family**

· Yearly Kick Off Parties with major giveaways (like the car in 2023)

· Get recognized through our 'Value Awards'

· Grow your career - yes, we love to promote internally

· Do meaningful work and collaborate with the best

· 900 promotions given each year

· 2,700+ leadership training courses

Summary of Responsibilities:

As a People Partner is a key person within the human resources function of an organization. Principally, reporting to the People Partner Manager, the People Partner is responsible for the day-to-day management of HR operations, which means that they manage the administration of the policies, procedures and programs of the organization to drive employee engagement and retention.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

Account Management – Work in partnership with the business to provide specialist coaching, support and influence that enable business to effectively deliver their people plans. This role plays an integral part in success assigned departments by developing effective working relationships, influencing and challenging the management team, and the development and delivery of their people plans in support of the achievement of the business area and HR strategies.

• Provide support in the areas of Performance Management, Employee Engagement, Employee Development, Employee Relations and Discipline by communicating with agents and associates in the business units assigned.
• Build and maintain effective stakeholder relationships through proactive business programs and problem resolution.

Talent Engagement and Retention - Responsible for setting an employee friendly environment, which builds a good platform for reaching the goals and where employees feel their personal contribution to the results of the organization.

• Promote harmonious relationships, camaraderie and cooperation within the Company by organizing activities and events that support and enhance employee morale.
• Coordinate the production managers in taking care of the movement of employees, promotion, layoff, transfer, resignation, etc.
• Conduct exit interviews, employee surveys and focus group discussions
• Coordinates Employee Engagement activities.

Employee Relations & Discipline- Work in partnership with the business to manage employee by building management responsibility and capability for managing ER issues and improve the effectiveness of consultation.

• Conduct administrative investigations of violations of Code of Conduct and Good Behavior for staff and management team members
• Conduct employee relations concerns, including but not limited to counseling and discipline
• Determine type of disciplinary actions that will be imposed on certain offenses based on the Company handbook
• Draft Notices to Explain, Notices of Conference and Notices of Decision
• Write email correspondence to relevant persons in the department the employee under investigation belongs to regarding Notices to Explain, Notices of * Conference and Notices of Decision to asking for their recommendation on the penalty to be meted out
• Draft Notices of Preventive Suspension

Policy Cascade and Compliance

• Responsible for the overall compliance of the HR solutions and HR Procedures applied at the business assigned.
• Help identify gaps in existing HR policies and contribute to the development of new HR policies and procedures.
• Organize orientation/briefings for Supervisors and Managers regarding new policies and procedures

Others

• Proactively gain client feedback to aid HR functions improve service levels and alert HR areas where an issue/project may impact on other areas

• Bachelor's and advanced degree and/or specialized training
• Over 3 years previous related experience directly related to the duties and responsibilities specified.
• Knowledgeable in labor laws, including DOLE advisories and other related standards
• Competent in decision-making
• Sound problem solving ability
• Good listening skills
• Personable and relates well with people with diverse backgrounds
• Works well under pressure
• Excellent oral and written communication skills
• Good presentation skills
• Outstanding implementation skills
• Ability to foster a cooperative work environment
• Computer literate with proficiency in MS Word, MS Excel and MS PowerPoint

• Employee satisfaction
• Employee retention
• Successful Company Policies Compliance
• Positive Feedback from the Operations Stakeholder
• Other metrics as dictated by the HR Department

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

· Curious and Clever : Smart questions spark smart solutions.

· Entrepreneurial Energy : Think like an owner. Solve like a founder.

· Fast with Intent : We move fast and deliver real results.

· Laugh and Learn : We don't take ourselves too seriously, just our results.

What are you waiting for?

Come for a career, stay for the fun

Join the A-Team and experience the A-Life