Operations Supervisor

1 week ago

Cebu City, Central Visayas, Philippines Moder Full time

The
Operations Team Lead
will oversee a team of financial account specialists, ensuring performance excellence, client satisfaction, and smooth day-to-day operations. You will coach, mentor, and drive results while ensuring accuracy and complianceespecially in billing and financial-related processes.

What You'll Do
As an
Operations Team Lead
, you will:

Supervise, develop, and motivate a team of financial specialists

Monitor KPIs, performance metrics, and daily productivity

Handle escalations, ensure timely issue resolution, and provide actionable feedback

Oversee billing-related procedures and ensure accuracy in financial transactions

Coordinate with cross-functional teams to enhance workflow and performance

Conduct coaching sessions, performance reviews, and daily huddles

Ensure team compliance with company and client policies

Prepare reports and presentations using MS PowerPoint and Excel

Contribute to continuous process improvement and operational strategies.

What You Must Have
Preferably a bachelor's degree graduate

Excellent written and oral communication skills

Minimum 2 years as an Operations Team Lead/Supervisor in the BPO industry

Must Have Billing Experience
Experience in banking/lending, finance, insurance, or US mortgage servicing (preferred but not required)

Proficient in MS PowerPoint and Excel

Strong negotiation, leadership, and decision-making skills

Willing to work onsite in Cebu City

Available start date:
ASAP
Company Benefits
Minimum 1 year of billing experience required

30,000 Sign on Bonus

Competitive salary package

Performance incentives

HMO coverage (1st day of work)

Paid training and career advancement

Inclusive and supportive leadership team

Opportunities for professional growth within a fast-expanding account

Employee engagement programs and workplace perks

Onsite Application Schedule
Date:
Monday to Friday

Time:
10:00 AM 4:00 PM

Location:
GF, 1Nito Tower, Archbishop Reyes Avenue, Cebu City

What To Bring For Onsite Application
A copy of your resume

A pen

A valid ID for identification

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