Post-Sales Solutions Engineer

Why N-able
IT doesn't get better than this N-able isn't just another software company - we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference

As a Solutions Engineer, your primary responsibility is to ensure our customers' technical health and success across all products. The Solutions Engineering team will be divided into three specialized areas: Platform, Data Protection, and Security. Each area will have dedicated Subject Matter Experts (SMEs) to support the team.

What You'll Do
Primary Technical Contact and Quarterback

• Build a relationship with strategic accounts and leverage that relationship to ensure partner engagement.
• Improve the partner journey by reducing friction at all parts of the journey.
• Serve as a primary POC for partners to help them find information and solutions that make them a successful MSP.
• Act as a quarterback for technical escalations for our partners, involving stakeholders and use relationship and knowledge to de-escalate issues. Take ownership of the communication and follow through until completion.

Customer Technical Health

• Focus on maintaining and improving the technical health of customer accounts.
• Continually build your knowledge of product functionality, best practices, integrations, supported technologies, competition, and industry trends.
• Use this knowledge to confirm with the partner and internal stakeholders that their use of N-able products is healthy and suggest improvements wherever possible.
• Prevent hard churn and soft churn by enabling partners to effectively deploy and sell their customers on N-able product offerings.

Product Utilization

• Oversee the effective use and deployment of our products, ensuring optimal setup and functionality.
• Work with partners during purchasing, deployment, and through the product lifecycle to ensure licenses are consumed and leveraged with MSP customers.
• Advise the customer on their technical operations, efficiency, and automation.
• Make suggestions to N-able partners using your expertise, best practices, and insights from other MSPs to help the partner achieve their larger goals.

Technical Engagement

• Drive customer engagement from a technical perspective, providing expertise and support that helps the partner grow.
• Your role will involve working closely with SMEs to address specific technical challenges and opportunities, ultimately enhancing the overall customer experience and satisfaction.
• Maintain credibility as the technical expert across many areas such as Microsoft, Network administration, Security practices, and more so that when speaking with partners you help shape productive conversations.
• Promote N-able offerings such as Head Nerd Office hours and webinars, roadshows, Business Transformation, and Empower to boost engagement.
• Create documentation, videos, and other collateral to assist partners with deriving value from our products.

What You'll Bring

• 5+ years of experience as a post-sales Solutions Engineer, preferably within the cybersecurity domain or related technology fields.
• Proven ability to work across a broad range of technologies with responsibilities including technical presentations, proof of concept (PoC) development, solution design, hands-on implementation, and ongoing support.

Purple Perks

• Medical and dental insurance
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Pension with company-contribution
• Weekly lunch allowance, Monthly grab & go onsite pantry allowance
• Monthly internet allowance
• De Minimis - monthly allowance
• FuN-raising opportunities as part of our giving program
• N-ablite Learning - custom learning experience as part of our investment in you
• The Way We Work - our hybrid working model based on trust and flexibility

About N-able
At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.