Learning Experience Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

About the Role

Are you passionate about designing impactful learning journeys that drive both individual and organizational growth? As a Learning Experience Manager, you will be the architect of innovative training programs that empower Team Leaders and Teammates to master their tasks and achieve personal development goals. You'll lead the end-to-end management of learning initiatives across campaigns, ensuring alignment with business objectives and fostering a culture of continuous improvement.

You will be responsible for overseeing the creation, delivery, and refinement of all campaign-specific training programs, working closely with cross-functional teams to meet evolving operational needs. Your leadership will directly influence the skill-building and career progression of our workforce, playing a critical role in the success of TaskUs.

• Lead the design, development, and implementation of comprehensive learning programs tailored to meet campaign-specific and enterprise-wide needs.
• Manage the Training Department's initiatives across all sites, ensuring consistent and effective training delivery.
• Develop and maintain detailed curricula, training materials, and evaluation tools for Team Leaders and Teammates at various stages of their careers.
• Proactively identify learning needs across departments and campaigns by collaborating with operational leaders and stakeholders.
• Drive campaign mastery and personal growth through innovative and engaging learning experiences.
• Facilitate training sessions and workshops for leadership and team members, ensuring measurable improvements in performance.
• Oversee the creation and upkeep of all training documentation, ensuring materials are current, relevant, and accessible.
• Develop, communicate, and execute an annual training calendar with clear quarterly objectives aligned to business goals.
• Introduce and implement new learning technologies, methods, and assessment tools to enhance the learning experience.
• Collaborate closely with the Operations Director, Operations Manager, and US counterparts to synchronize training initiatives with organizational strategy.
• Ensure all training activities comply with TaskUs standards and contribute positively to employee engagement and retention.

• Bachelor's degree or equivalent in any discipline.
• Minimum of 5 years of experience in a managerial or supervisory role, preferably in Learning Experience or a related field.
• Proven ability to develop, deliver, and evaluate training programs that drive performance and engagement.
• Excellent presentation, communication, and interpersonal skills with the ability to influence at all levels.
• Strong project management skills with a demonstrated commitment to seeing initiatives through to successful completion.
• Adaptability in tailoring training content and delivery methods to diverse audiences and learning styles.
• Proficiency with Google Workspace and Microsoft Office Suite.
• Self-motivated, highly organized, and able to work independently as well as collaboratively within a team.

• Be part of a forward-thinking company that values continuous learning and innovation.
• Play a pivotal role in shaping the growth and success of our people and campaigns.
• Collaborate with a dynamic team across multiple locations.
• Enjoy opportunities for professional development and career advancement.

Ready to lead transformative learning experiences? Apply today and help us elevate the way TaskUs learns and grows

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.