Current jobs related to CX Solutions Architect - Pasig, National Capital Region - HR TechX Corp.

  • SharePoint Architect Lead

    5 days ago

    Pasig, National Capital Region, Philippines BEWAHARVEST Full time

    Job Title: SharePoint Architect LeadLocation: Ortigas, Pasig (Hybrid – 3x onsite/week)Shift: Day Shift (8:00 AM – 5:00 PM)Salary Range: PHP 130,000 – PHP 140,000Key Responsibilities•Define SharePoint architecture, site structure, security, and integration with enterprise systems.•Design solutions using SharePoint Online, Power Platform, and...

  • Customer Success and Customer Experience Lead

    5 days ago

    Pasig, National Capital Region, Philippines Hive Health Full time

    Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we're on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet youAbout the...

  • DVP Operations

    5 days ago

    Pasig, National Capital Region, Philippines TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Solutions Architect | Onsite

    3 weeks ago

    Pasig, Philippines HCM Nexus Full time

    Solutions Architect Work Setup: Onsite | Schedule: Dayshift Employment Type: Full-Time About the Role We are looking for a Solutions Architect who will design and lead end-to-end solution architectures across multiple applications and technologies. You will ensure alignment with enterprise architecture standards, guide project teams, and support the adoption...

  • UBX Solutions Architect

    3 weeks ago

    Pasig, Philippines UBX Full time

    UBX Pasig, National Capital Region, Philippines UBX Solutions Architect UBX Pasig, National Capital Region, Philippines 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. UBX is a wholly-owned subsidiary of Unionbank of the Philippines. UnionBank is a top 10 universal bank in the Philippines by assets,...

  • Senior Solutions Architect – Onsite, Cloud

    3 weeks ago

    Pasig, Philippines HCM Nexus Full time

    A leading technology solutions provider in Metro Manila is looking for a Solutions Architect to design and lead end-to-end solution architectures. The role involves ensuring compliance with architectural standards, guiding project teams, and exploring new technologies. Candidates should have at least 5 years of experience, strong skills in solution...

  • Fintech Solutions Architect

    3 weeks ago

    Pasig, Philippines UBX Full time

    A leading fintech company in the Philippines is seeking a Solutions Architect to design and implement IT solutions that align with business requirements. The role requires collaboration with cross-functional teams and a strong understanding of solution architecture, emerging technologies, and the banking sector. This full-time position offers a chance to...

  • Tech Solutions Architect

    4 weeks ago

    Pasig, Philippines Shae Group Full time

    A dynamic software and healthtech company in the Philippines is seeking a Tech Solutions Architect / Tech Lead to design and lead the development of scalable digital platforms. The ideal candidate will have experience in API design, cloud platforms, and no-code tools. Strong leadership and communication skills are essential as you will mentor...

CX Solutions Architect

5 hours ago

Pasig, National Capital Region, Philippines HR TechX Corp. Full time

We're looking for a
Domain Architect for our Customer Service domain
in Manila to help shape the future of our global customer experience. In this role, you'll be instrumental in defining the long-term technical vision for customer service platforms, ensuring scalable and resilient systems that empower our support teams and delight our customers. You'll orchestrate seamless integration between tools, enable efficient handling of customer interactions and data, enforce technical governance, and design forward-thinking architecture that enhances service efficiency and drives innovation. All this while collaborating closely with international, cross-functional teams.

Your responsibilities will include:

  • Defining a long-term technical strategy for the domain, in which you safeguard scalability, performance, reliability and security
  • Designing scalable, modular architecture for customer service platforms, including CRM, IVR, chatbots, case routing, and integration layers
  • Improving and simplifying data flows within customer service and across domains, enabling real-time insights, faster resolution and better decision making
  • Advising on tools, integrations, and AI-driven solutions that empower agents, enable self-service, and explore automation opportunities that balance efficiency with human interaction
  • Driving a culture of innovation and continuous improvement by promoting best practicing, mentoring teams, and staying ahead of industry trends and emerging technologies
  • Defining and enforcing architectural standards, technical governance, and quality controls to ensure consistency and long-term sustainability
  • Acting as a strategic partner to business and IT stakeholders, translating customer service needs into scalable technical solutions

Skills and experience:

  • 5+ years of experience as a Domain, Solution, or Technical Architect, preferably in high-scale eCommerce or Customer Service environments with complex system integrations
  • Bachelor's degree in Computer Science, Software Engineering, or a related field; a Masters or relevant certifications (e.g., TOGAF, Google Cloud Architect) are a plus
  • Strong knowledge of CRMs (e.g., Zendesk), chatbots, IVR infrastructure, and AI technologies such as Large Language Models (LLMs) to automate and enhance customer service processes
  • Proficiency in modern backend technologies and APIs (e.g., , Java, REST/JSON), with working knowledge of frontend and integration frameworks
  • Strong grasp of software architecture principles, design patterns, and best practices.
  • Deep experience with Google Cloud Platform (preferred); familiarity with AWS or Azure is a plus
  • Familiarity with the DevOps lifecycle and CI/CD pipelines to support agile delivery and deployment across distributed environments
  • Willingness to travel on occasion
  • Hands-on approach to architecture, with a strong sense of ownership and accountability for end-to-end technical solutions
  • Excellent communication and influencing skills to align technical decisions with cross-domain business goals

Work Setup: Full onsite
Shift: Mon-Fri Morning
Location: Pasig
K