Service Technical Support IX

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv , we don't just hire talent—

we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure , we are scaling up to meet the demands of AI, data centers, and next-gen technology —and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership . Our leaders engage and drive with collaboration, innovation, and customer-centric thinking , setting the foundation for an action-focused culture .
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects , you'll have the opportunity to expand your expertise and grow your career .
• A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Brief Job Description:

Highly skilled and experienced Senior Technical Support Engineer. This role involves providing advanced technical support, managing complex projects, and leading junior team members to ensure the highest level of service, safety and efficiency for Vertiv customers.

Responsibilities:

• Address technical issues for hardware and software of Vertiv power related products.

• Assist with site installations of power related systems and Data Center Solutions.

• Review electrical drawings and codes for compliance.

• Troubleshoot and recommend maintenance for UPS and batteries.

• Conduct feasibility studies and competitive analysis for clients.

• Review requirements for sales reps, end-users, and contractors.

• Perform special projects and generate reports.

• Assess and maintain laboratory equipment and safety.

• Support junior team members with escalations.

• Record and submit periodic transaction records and logs.

• Plan and manage workload and projects with line leaders.

Lead team meetings, communicate best practices, and updates.

Qualifications:

• Bachelor's degree in electrical or Electronics Engineering or related technical degree.
• P.R.C. license (preferred but not required)
• 5 years of experience or exposure in working within sales / engineering / parts & service / field applications / data center environment that focuses in Vertiv - Liebert or comparable UPS products
• 5 years of experience in customer phone support
• Thorough knowledge of basic Electrical and UPS systems
• Knowledgeable in interpreting Electrical drawings and specifications
• General PC skills including MS Office programs and/or Visio systems.
• Familiarity with environmental control systems and/or Liebert manufacturing and engineering systems
• Fluent in English language both written and oral form
• Good analytical and mathematical skills
• Excellent interpersonal and presentation skills
• Can work independently with minimal supervision
• Excellent time management and problem-solving skills
• Demonstrated industry, systems and process knowledge
• Culturally attuned to customers around the globe
• Familiar with a diversified and innovative company focused on Technology and Engineering, working with interdependent cross-functional, cross-departmental projects, vendors, business objectives, and technologies
• Understanding of Service Level Agreement

Physical & Environmental Demands:

Office work environment and some exposure to manufacturing and lab environment which would require the use of personal protection equipment and handling of equipment.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset