Technical Support Representative
1 week ago
I. JOB DUTIES AND RESPONSIBILITIES
· Responsible for ensuring a high level of Customer Satisfaction.
· Provide customers with post-sales Technical Support for APC's core product line and advise potential and existing customers on product selection.
· Will require an understanding of system availability concepts and APC's solutions for providing uptime.
· TSR's are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet deadlines with minimal supervision.
· Provides post-sales Technical Support via the phone. Ensures every interaction creates the optimal customer experience.
· Assists potential customer with product selection and configuration. Identifies and routes large opportunities to sales teams for follow up and closure.
JOB QUALIFICATIONS
·Bachelor's/College Degree in Engineering (Others), Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
·Support experience, Strong problem-solving skills, Technical aptitude.
·At least 2 year(s) of working experience in the related field is required for this position.
·Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Customer Service - General or equivalent.
·Experience working as a Technical Support / Helpdesk / Service Desk in a Shared Services or BPO MNC company is a plus
Job Types: Full-time, Permanent
Pay: Php30, Php35,000.00 per month
Benefits:
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
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