Museum Tours and Education Associate

1 day ago

Makati City, National Capital Region, Philippines Ayala Foundation, Inc. Full time ₱250,000 - ₱350,000 per year

The
Tours and Education Associate
plays a key role in delivering enriching and memorable museum visitor experiences at the
Ayala Museum
. This position involves conducting guided tours, facilitating special programs, supporting visitor services, and maintaining partnerships that will help to grow the museum's audience. The incumbent will also handle front-of-house and administrative responsibilities while enhancing the overall visitor experience through innovation and professionalism.

Museum Tours and Activities

  • Conduct engaging, informative, and audience-appropriate guided tours for diverse groups in an engaging and confident manner
  • Adapt and tailor fit tour content and delivery style based on visitor age, background, and interest level
  • Plan, organize, and facilitate museum workshops, lectures, and special programs
  • Contribute to the continuous improvement of tour scripts, activities, and interpretive materials.
  • Support the development, organization, and archiving of tour scripts and educational/program content.

Partnerships and Outreach

  • Cultivate and maintain productive relationships with schools, tour operators, travel agencies, community organizations, and interest groups
  • Support outreach initiatives that promote museum programs and increase participation

Customer Service and Administrative Support

  • Provide a warm, professional welcome to all museum visitors and assist with ticketing, inquiries, information, and accessibility needs.
  • Assist in managing visitor-facing materials such as brochures, maps, wayfinding, and educational resources.
  • Facilitate the museum's online booking portal and handle visitor inquiries efficiently.
  • Handle logistics, administrative, and coordination tasks to ensure tours, programs, and events operate smoothly.

Requirements and Qualifications

  • At least a Bachelor's degree in Tourism, Hospitality, Communications, Museum Studies, History, Arts Management, Behavioral Sciences, Education, or related fields
  • Preferably with 1 year of experience as a museum guide, visitor experience associate, or a related role. Fresh graduates are also welcome to apply.
  • Confident and with excellent skills in storytelling, public speaking, and interpersonal communication
  • Ability to engage audiences of different ages and backgrounds
  • Strong organizational, customer service, and administrative skills
  • Proficient in digital tools and visitor management systems
  • Creative and enthusiastic
  • Passion for arts and culture
  • Can work under minimal supervision
  • Willing to work on weekends, holidays, and occasional evenings
    (working schedule is 10am-7pm, either Tue-Sat or Wed-Sun)

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