Workforce Scheduler

JOB RESPONSIBILITIES:Analyzes and investigatesProvides explanations and interpretations within area of expertisePerform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, root cause analysis)Gather workforce metrics/data and distribute reports (e.g., call...

JOB RESPONSIBILITIES:Analyzes and investigatesProvides explanations and interpretations within area of expertisePerform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, root cause analysis)Gather workforce metrics/data and distribute reports (e.g., call...

NOW HIRING – WORKFORCE MANAGER & WORKFORCE SUPERVISOR(Onsite | Night Shift)We are seeking experienced Workforce Management professionals to join our growing team.Workforce Manager – Makati | Night Shift | Up to 85,000 to 90,000Proven leadership experience as a Senior WFM Supervisor, Assistant Manager, or WFM ManagerStrong analytical, forecasting, and...

About the RoleThis senior individual contributor role ownsforecasting, scheduling, quality assurance, and performance analyticsfor multiple lines of business. You'll be the subject matter expert on workforce tools likeVerintandAmazon Connect Scheduler, guiding decisions that improve efficiency, service quality, and customer satisfaction.Key...

Workforce Planning ExpertWe are seeking a highly skilled Workforce Planning Expert to join our team. This is a full-time position that requires the ability to work effectively in fast-paced situations and handle stress.Maintain accurate forecasts, capacity plans, and schedule plans.Ensure that forecasts, capacity plans, and schedules are generated in a...

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

Role Overview">The Workforce Strategic Partner is a pivotal role that entails managing relationships with client workforce partners, ensuring globally consistent workforce management process, and meeting/exceeding service level agreements through effective planning, forecasting, scheduling, and real-time practices.">Key Responsibilities">">Develop and...

Workforce Planning RoleWe are seeking a skilled Workforce Planner to join our team. The ideal candidate will have experience in forecasting, capacity planning, scheduling, and real-time monitoring.ResponsibilitiesDevelop and maintain accurate forecast models to meet business objectives.Collaborate with leaders to understand changing business needs and update...

Overview TheGlobal Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices. Responsibilities Responsible for being the client single point of contact,...

OverviewSPX Express is hiring a Workforce Planner for Operations at the Sorting Center in Calamba, Laguna. This role focuses on forecast modeling, capacity planning, scheduling, real-time monitoring, and ensuring alignment of forecasts with strategic goals.ResponsibilitiesForecast modeling and capacity planning to meet strategic goals, with collaboration and...