GBS Customer Service Tel Rep

2 weeks ago

Medellin Central Visayas, Philippines 19cbdcd3-7d99-41c9-a791-07f30b677f1d Full time ₱250,000 - ₱500,000 per year

Antes de candidatar-se, selecione o idioma de preferência dentre as opções disponíveis no canto superior direito desta página.
Explore sua próxima oportunidade em uma organização da Fortune Global 500. Vislumbre possibilidades inovadoras, experimente nossa cultura gratificante e trabalhe com equipes talentosas que ajudam você a melhorar a cada dia. Sabemos o que é preciso para levar a UPS para o futuro - pessoas com uma combinação única de competência e paixão. Se você tem as qualidades e a motivação para liderar você mesmo ou equipes, há funções prontas para cultivar suas habilidades e levá-lo(a) para o próximo nível.

Descrição Do Cargo
Job Summary
This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to employee and customer success.

Responsibilities

  • Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary.
  • Maintains awareness of performance goals and results.
  • Meets or exceeds "Key Performance Indicator" metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.).
  • Submits ideas and solutions to improve the UPS experience.

Qualifications

  • Strong customer service skills and listening skills.
  • Strong written and verbal communication and problem-solving skills.
  • Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail.
  • Customer service or general administrative experience – Preferred.
  • High school diploma, technical, technological, or accounting, finance, or related fields.
  • Working knowledge of Microsoft Word, Excel, Access, and Outlook.
  • Percentage: English 60% basic.
  • Grade: 006.
  • Modality: WFO (Work From Office) 100%.

Tipo De Colaborador
Permanente

A UPS tem o compromisso de oferecer um local de trabalho no qual não aja discriminação, assédio e retaliação.

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