VA - Customer Service Assistant - Manufacturing / Printing
2 weeks ago
Our client is currently looking for someone who has prior experience with Virtual Assistant for our Australian and Overseas clients.
Job Description:
- Customer Service Function: Approximately 70% of the role will involve handling customer inquiries, resolving issues, and ensuring customer satisfaction.
Qualifications:
- Previous experience in customer service, order processing, and sales.
- Proficiency in communication, both written and verbal.
- Familiarity with Shopify, Mailchimp, and front-end website servicing is preferred.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize tasks effectively.
- Proactive attitude and willingness to learn and adapt in a fast-paced environment.
- Order Processing: Manage orders across four different customer segments, ensuring accuracy and efficiency in processing.
- Sales and Repeat Orders: Approximately 30% of the role involves managing sales and repeat orders for small, recurring, and online customers. This includes proactive communication via email, learning product range and pricing, and upselling/cross-selling where applicable.
- Online Customer Helpdesk: About 10% of the role entails providing support to customers via live chat, guiding them through self-service options on our website.
- Online Customer Insights: Understand customer needs and preferences, providing valuable insights to the digital marketing manager for targeted strategies.
- Experience with Shopify and Front-End Website Servicing: Beneficial for guiding customers through online self-service processes.
- EDM Marketing (Mailchimp): Approximately 10% of the role involves managing Mailchimp campaigns, including database segmentation and management.
- Other Potential Tasks: While not mandatory, experience in website content updating, lead qualification, and support work for digital marketing would be advantageous.
Equipment Requirements
- With stable internet connection and back up
- With power back-up
- With own PC
Job Types: Full-time, Permanent, Fixed term, Temporary
Pay: From Php300.00 per hour
Benefits:
- Work from home
Application Question(s):
- List of e-commerce platform that you used before
Experience:
- VA Admin: 1 year (Required)
- Customer support: 2 years (Required)
- handling Australia based account: 1 year (Required)
- handling shopify: 1 year (Required)
- processing invoices: 2 years (Required)
- processing orders of bulk orders: 2 years (Required)
Work Location: Remote
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