Service Desk Technician

Service Desk Representative Sr (Quality Analyst)Location:The role will be a hybrid position located in Pasig, Philippines.Insight at a Glance14,000+ engaged teammates globally20 on Fortune's World's Best Workplaces list$9.2 billion in revenueReceived 35+ industry and partner awards in the past year$1.4M+ total charitable contributions in 2023 by Insight...

SERVICE DESK ENGINEERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN SERVICE DESK ENGINEER?The Service Desk Engineer will act as the first...

Job Summary:The Junior Support Technician (1st line) roles are very much in the front-line of support to our customers across the business. It is important role because it is instrumental in setting the perception of the whole of IT services as being helpful, informative, supportive and customer focused.Duties and Responsibilities:As a Junior Support...

SUMMARYThis position is responsible for providing expert technical service desk support services to end users via the telephone or electronically. They will conduct initial assessments, triage and resolve issues with application software, and hardware components with no additional assistance. They will act as an escalation to Service Desk II, troubleshooting...

Job Overview:The Service Desk Agent serves as the first level of IT support for all Probe users by receiving incidents and service requests through a variety of channels (such as phone, chat, email and ticketing system) and taking the appropriate steps to resolve the users' concerns.Duties and Responsibilities:Receive and respond to Probe users' calls,...

Company DescriptionThe Department of Labor and Employment is a management consulting organization dedicated to providing essential support and guidance for the workforce. Based in the Philippines, the organization operates from its headquarters at the GMC Plaza Building in Legaspi Extension. It aims to promote workplace efficiency, improve labor conditions,...

IT Service Desk Dispatcher/Customer Care Representative Reports To: Service Desk Manager This is a fully remote position within the chosen locationsSalary Range: $400 to $600 Average calls: 15 to 20 per day 10am – 7pm/est shift 1-2 years of experience Description: Our Customer Care Representatives (CCR) are dedicated to ensuring our customers receive...

The Sr. IT Service Desk Representative is responsible for support of all desktop hardware, software, and telecommunications equipment. As the IT Service Desk Representative, you are the front line in support of Insight Customers and will provide assistance via phone, email, and chat. If you have a passion for technology and a spirit of service, this a great...

Job DescriptionTroubleshoots equipment malfunctions and corrects them as directed by knowledge-based tool or supervisor.Takes immediate action to escalated tickets and close it as soon as issue has been confirmed resolved.Manage more complex proactive events, perform advanced diagnostics, escalate third-party problems, be they software or hardware vendor,...

JOB RESPONSIBILITIESAnswer incoming Service Desk calls and emails.Create tickets and collect basic client information such as:o   Company information.o   User.o   Issue.o   Who's affected.Perform basic Service Desk troubleshooting and support services:Password resets.Add/Remove O365 licenses.Fix broken mapped network drives.Add/remove PC user...