Service Desk Technician

2 weeks ago

Ortigas Metro Manila, Philippines Satellite Office Full time $40,000 - $80,000 per year

SERVICE DESK TECHNICIAN

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN SERVICE DESK TECHNICIAN?

Administering reliable and responsive service desk support to the Byrnecut Group users and contractors by providing a positive customer experience and maintain a customer-service-oriented attitude

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

· Provide user assistance in the operation of installed software

· PC hardware support including builds, troubleshooting and repairs

· Desktop support

· Software and licensing maintenance and audits

· Telephone support including company mobile phones

· Testing and evaluating new technology

· Liaising with vendors, contractors and staff in purchases and operational support matters

· Ad hoc assistance, support and administration including, but not limited to:

E-Mail

Viruses

Backup

· Other tasks as directed

WHAT ARE WE LOOKING FOR?

Preferably an IT tertiary level certificate or practical IT industry history equivalent

Experience: 1 year's previous experience in a similar role

Skills:

· Excellent verbal and written communication

· Organised and able to meet deadlines

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