Operations Team Leader

1 week ago

Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

Position Summary:We are seeking a dedicated Team Leader for our Content Writer program, with English native-speaking fluency. In this leadership role, you will be responsible for guiding and supervising a team of content writers, ensuring the creation of accurate, contextually relevant, and ethical content. Your leadership will be essential in maintaining high-quality content generation.

Role Responsibilities:

  • Lead and manage a team of Content Writers, providing guidance, mentoring, and performance management to ensure the production of high-quality responses.
  • Collaborate closely with support area teams to understand training guidelines, objectives, and ethical considerations, and translate them into actionable plans
  • Oversee the creation and enhancement of content generated by Content Writers, ensuring it aligns with accuracy, coherence, and contextual appropriateness.
  • Conduct regular coaching sessions and performance evaluations for team members, identifying areas for improvement and providing actionable feedback.
  • Manage payroll and attendance review, ensuring accuracy and compliance with company policies.

Skills & Competencies:

  • Exceptional leadership and management skills, including the ability to coach, mentor, and guide a team while performing administrative tasks.
  • Strong analytical abilities, particularly in evaluating content outputs, managing performance, and handling payroll review.
  • Excellent communication skills for effective collaboration across support area teams, clear guidance to content writers, and constructive coaching sessions.
  • Strong organizational skills to manage team responsibilities, timelines, operational goals, and administrative tasks.
  • Familiarity with content management tools and systems is a plus.
  • Proactive attitude towards staying updated with the latest developments in AI ethics, NLP, and content generation.

Requirements:

  • Ability to work onsite
  • Oral and written comprehension
  • Appropriate use of language
  • B2 English level
  • 2 year of proven experience in a leadership role
  • Strong organizational skills to manage and prioritize multiple tasks and responsibilities.
  • Understanding of natural language processing (NLP) principles, including syntax, semantics, and discourse analysis.
  • Familiarity with content moderation tools and techniques is a plus.

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