Sr. NOC 1 Team Leader

2 weeks ago

Clark Freeport Zone Pampanga, Philippines The Lead Tree - Clark Outsourcing Full time

Position Title: Sr. NOC 1 Team Leader

Work Set Up: On-site

Schedule: 6:00 PM - 3:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

The Sr. NOC 1 Team Leader oversees NOC Engineers during their assigned shift, ensures adherence to processes, manages ticket flow, and provides foundational troubleshooting. This role requires basic knowledge of networks, systems, and common PC applications, combined with strong coordination and leadership skills.

What You'll Do:

*Team Leadership & Oversight*

  • Supervise assigned NOC Engineers during the shift.
  • Manage workload distribution, task assignments, and ticket prioritization.
  • Act as the first escalation point for basic incidents.
  • Manage breaks, attendance, and adherence to shift procedures.

*Operational & Technical Tasks*

  • Monitor alerts and system events through NOC tools.
  • Review and manage incoming tickets to ensure timely resolution
  • Provide basic troubleshooting for network, system, and communication issues.
  • Document work performed and ensure accurate ticket updates.

*Shift Supervision & Support*

  • Support NOC leaders in managing shift operations.
  • Act as shift supervisor when designated.
  • Review tickets for quality, SLA compliance, and escalation validity.
  • Mentor junior engineers and provide technical guidance.

*Reporting & Communication*

  • Send daily shift reports to the manager, including ticket status, incidents, and shift activities
  • Escalate concerns, recurring issues, or potential risks immediately to Sr. NOC 2, Sr. NOC 3, or management.
  • Maintain proper shift handover documentation.
  • Participate in weekly check-ins with the manager when required.

What We're Looking For:

  • Basic knowledge of networking (TCP/IP, DNS, DHCP), systems, and troubleshooting.
  • Experience using monitoring tools and service desk platforms.
  • Strong communication, coordination, and leadership skills.
  • 12 years of NOC or similar operational experience.

Why You'll Love Joining the CO Fam

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team

  • Sr Associate

    5 days ago

    Clark Freeport Zone, Pampanga, Philippines Sutherland Full time

    We are seeking a highly organized and efficient Sr Associate - Admin Support to join our team in Mabalacat City, Philippines. In this role, you will provide crucial administrative support to ensure smooth operations and enhance overall productivity within our organization.Manage and coordinate executive calendars, schedule meetings, and arrange travel...

  • Sr Onboarding Specialist

    2 days ago

    Clark Freeport Zone, Philippines Asia Select Full time

    Job title:SR ONBOARDING SPECIALIST (BOOKKEEPER)Job type:Full-TimeEmp type:Full-timeFunctional Expertise:FINANCE & ACCOUNTINGSkills:ONBOARDINGBOOKKEEPINGLocation:Clark, PampangaJob published: Job ID:48652JOB DESCRIPTIONAs Sr. Onboarding Specialist (Bookkeeper) you will play a critical role in understanding and mastering the client's booking processes before...

  • Systems Admin

    1 hour ago

    Clark Freeport Zone, Pampanga, Philippines Technology Elite, Inc. Full time

    We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.Work Arrangement: WFHShift Schedule: 1 AM-9 AM PHTThis role is responsible for monitoring and maintaining client infrastructure while providing support in the initial analysis of security alerts when needed. It combines operational...

  • Team Leader

    3 hours ago

    Clark Freeport Zone, Philippines Tobistro Food Inc (Coco Fresh Tea & Juice) Full time

    Team Lead/Oversee store operationsPrepare tea drinks and other beverages based on standard recipe and proceduresAssist team members on store operationsHandle customer inquiries/concernsTaking inventories and several administrative functionsWorking as part of a fun, high-energy team.Adhering to all food safety regulations and quality controls.Job Type:...

  • Team Lead – Bookkeeping

    2 hours ago

    Clark Freeport Zone, Pampanga, Philippines Asia Select Inc. Full time

    KEY RESPONSIBILITIESYou will:Client OnboardingLead and manage the end-to-end onboarding process for all new clients, ensuring a smooth, accurate, and timely transition into ongoing bookkeeping services.Coordinate closely with Client Managers and the Operations Director in Auckland to provide clear onboarding status updates, issue resolution, and progress...

  • Sr. Performance Marketing Specialist

    3 hours ago

    Clark Freeport Zone, Pampanga, Philippines Technology Elite, Inc. Full time

    We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.We are seeking a Senior Performance Marketing Specialist with deep expertise in Google Ads and Meta Adsto drive measurable growth across our digital channels. This role is ideal for a data-driven marketer who thrives on optimizing...

  • Service Desk Engineer 1

    7 days ago

    Clark Freeport Zone, Pampanga, Philippines Seidotech Solutions Corp. Full time

    About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you'll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are...

  • Revenue Cycle Team Lead

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines JOBS360 Full time

    Roles and ResponsibilitiesLead and monitor daily team performance to ensure productivity and accuracy.Provide coaching, guidance, and performance feedback to team members.Prepare, review, and submit clinical charges including updates to procedure and diagnosis codes.Maintain and reconcile daily inputs and accounts receivable records.Verify patient...

  • Intern/ OJT for Planning Department

    5 days ago

    Clark Freeport Zone, Pampanga, Philippines Metrojet Engineering Clark Full time

    Job Purpose:This position provides training within the MRO Planning Dept. The novitiate shall assist the entire Planning Team to address the ad-hoc task such as paper works review, consolidate on-going and completed work cards, build-up corridor database template and canned squawk, daily labor availability and productivity and work package build-up for...

  • Wave 1

    7 days ago

    Clark Freeport Zone, Philippines Rich Build Industrial Sales INC. Full time

    Exciting Role Responsibilities:Engage with Customers: Connect with customers via phone delivering quick and professional assistance.Solve with Care: Address concerns with empathy and patience, ensuring every interaction leaves a positive impression.Provide Smart Solutions: Process orders, handle returns, and offer tailored solutions to meet customer...