Reputation and Community Management Assistant

20 hours ago

Philippines Growth Assistant Full time ₱960,000 per year

GrowthAssistant is seeking a Reputation and Community Management Assistant to help strengthen and protect our clients' online presence. In this role, you'll monitor key review platforms, craft empathetic and professional responses, and support initiatives that encourage positive client feedback. You'll also leverage AI tools and automation platforms to streamline processes, track performance, and deliver actionable insights. This is a hands-on, highly collaborative role where your communication skills, process mindset, and ability to thrive in a dynamic environment will directly impact client trust and brand reputation.

Company Benefits:

  • 100% Remote Work
  • Attendance, Anniversary, and Referral Incentives
  • Paid and US Holiday Time Off
  • Health Insurance
  • Yearly Performance Evaluation
  • Monthly Salary: PHP70-80K

Core Tasks:

  • Monitor major review platforms (Google Business, Yelp, BBB, Facebook, etc.) daily for new activity.
  • Draft and post timely, professional responses to customer reviews (positive and negative).
  • Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews.
  • Track review performance metrics and generate regular reports for management and clients.
  • Leverage AI tools for review responses, sentiment analysis, and customer follow-ups.
  • Support automation initiatives to ensure scalable, repeatable reputation management processes.
  • Collaborate with the internal team to refine workflows, templates, and best practices.

Must-Haves:

  • Background in community management or customer success roles
  • Experience in customer service, reputation management, or community building.
  • Experience with AI tools (e.g., ChatGPT).
  • Experience with automation connectors like Zapier, Make, or similar.
  • Ability to design workflows, not just execute tasks.
  • Basic Google Sheets/Excel proficiency for trackers and reporting.
  • Strong written communication with empathy and professionalism.
  • Independence & proactivity in managing workload and tasks.
  • Flexibility to thrive in a startup/early-stage environment.

Nice-to-Haves:

  • Understanding of brand voice and tone consistency in public communications.
  • Exposure to marketing environments (not required but helpful).
  • Startup/agency experience with comfort in less structured onboarding.

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