Services Technician

Requisition Number:

Location: Manila (Hybrid setup may apply depending on business requirements).

• - 14,000+ engaged teammates globally
• - Certified GPTW (Great Place to Work)
• - #20 on Fortune's World's Best Workplaces list
• - $9.2 billion in revenue
• - Received 35+ industry and partner awards in the past year
• - $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

The Services Technicians are responsible for technical support of our customer's Microsoft 365 and Azure environments. You will assist in 1st and 2nd tier client support in a large-scale, fast-moving environment. In this role, you will respond to customer inquiries via our ticketing system, phone, email, and chat. Associates must possess strong verbal and written communication skills, problem solving skills, and a desire to progress their technical knowledge.

Your responsibilities will include:

• - Manage inbound requests (calls, emails, chat, tickets) and respond in a timely and professional manner.
• - Troubleshoot and resolve Microsoft 365 and Azure functional, operational, performance, and connectivity issues.
• - Gather and analyze information to assist in issue resolution.
• - Conduct research on complex cases and escalate to senior engineers or vendors when required.
• - Maintain communication and collaboration with teammates and stakeholders.
• - Contribute to knowledge management initiatives.
• - Perform other duties as assigned.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

• - At least 1 year of experience in Microsoft 365 support, administration, and troubleshooting.
• - At least 1 year of experience in Microsoft Azure support, administration, and troubleshooting.
• - Experience in client handling, ticket management, and remote troubleshooting.
• - Ability to thrive in fast-changing environments while meeting operational objectives.
• - Strong English communication skills (written and verbal).
• - Ability to manage multiple priorities effectively.
• - Proven ability to communicate across all levels of the organization.
• - Strong commitment to company values and operating principles.
• - Familiarity with ITSM concepts and experience with ticketing systems.

• - Industry certifications such as Microsoft AZ-104, AZ-900, or related certifications.
• - Experience supporting or working in an Enterprise and/or Global Managed Services environment.

• - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• - Health Insurance (HMO) on Day 1 with 2 free dependents.
• - Training and development opportunities.
• - Group Life Insurance.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do—from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match—we still want to hear from you

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at  

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.