Sr Business Analyst, Learning Performance

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a driven and detail-oriented Business Analyst to assess learner performance data, evaluate training curriculum effectiveness, and partner with learning leaders to implement solutions. In this role, you will analyze trends and patterns in training and operational performance data to offer in depth analysis to allow our team to drive learning program enhancements.

Primary Responsibilities:

• Gather, analyze, and interpret performance and learner data to identify trends, patterns, and actionable insights that drive improvements in learning curriculum and instructional experiences
• Perform root-cause analyses on performance deviations and outliers, identifying both immediate and long-term solutions
• Translate complex analytical findings into clear, concise, and business-friendly narratives and recommendations
• Partner closely instructional designers, trainers, and leadership teams to implement data-driven learning solutions
• Present insights to stakeholders through intuitive dashboards, reports, and support leadership presentations tailored for non-technical audiences
• Act as a liaison between technical data teams and business stakeholders, ensuring insights are effectively communicated, actionable, and aligned with business goals
• Support continuous improvement initiatives and drive innovation in learning analytics and curriculum design
• Participate actively in all phases of project lifecycles including requirements gathering, data analysis, benchmarking, testing, validation, and rollout
• Support and advocate for a "Customer First" mindset, challenging existing processes and pursuing innovative solutions to enhance the learner and stakeholder experience
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in Data Analysis, Business Analytics, Statistics, Computer Science, Education, or related analytical field (or equivalent experience)
• Experience with data visualization tools (Tableau, PowerBI, Excel dashboards)
• Demonstrated experience analyzing complex datasets and translating insights into meaningful business recommendations
• Solid proficiency in Excel, SQL, and data manipulation techniques
• Proven ability to clearly and effectively communicate insights to technical and non-technical stakeholders at all organizational levels
• Proven excellent interpersonal, communication, and presentation skills
• Ability to manage multiple projects and workstreams independently with minimal supervision
• Solid project management, organizational, and prioritization skills
• Demonstrated curiosity, self-motivation, and a collaborative approach to problem-solving

Preferred Qualifications:

• Experience working within Learning & Development or educational analytics environments
• Experience conducting quality trending, quality improvement, and process improvement initiatives
• Experience deploying large-scale analytical solutions in complex, matrixed organizations
• Exposure to Machine Learning/AI or advanced analytics projects
• Familiarity with Smartsheet or similar project management tools
• Knowledge or experience in healthcare environments and related datasets

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace Optum Global Solutions (Philippines) Inc. All rights reserved.