Operations Manager

1 day ago

Ayala Alabang, National Capital Region, Philippines ServiceFirstCX Full time

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client's businesses with exceptional customer engagement.

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

We need an Operations Manager to work in our Alabang site who will ensure that everything runs smoothly from one day to the next. They maximize processes and procedures while meeting customer expectations in terms of cost-effectiveness.

What you will be doing:

  • Directly oversee the operation's sales and personnel to ensure positive morale and effective daily operations
  • Developing and implementing sales processes for sales teams, specialists, and other representatives
  • Researching and analyzing data to create sales forecasts
  • Serves customers and clients by planning and implementing operational strategies, improving systems and processes, and managing staff
  • Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost-benefit analyses
  • Maintains and improves operations by monitoring system performance, identifying and resolving problems
  • Preparing and completing action plans, completing system audits and analyses, and managing system, process improvement, and quality assurance programs
  • Achieves human resource objectives by selecting, orienting, training, assigning, coaching, counseling, and disciplining employees. Administers scheduling systems, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, planning and reviewing compensation actions, and enforcing policies and procedures
  • Oversees financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
  • Prepares performance reports by collecting, analyzing, and summarizing data and trends
  • Maintains professional and technical knowledge by tracking emerging call center operations management trends
  • Other tasks may be assigned as deemed necessary by upper management

Qualifications:

  • Bachelor's degree in finance, business administration, or a related field preferred
  • Proven experience in loan processing, underwriting, or credit analysis, with at least 3 years in a managerial or supervisory role
  • Strong understanding of lending principles, credit risk assessment, and regulatory compliance requirements
  • Effective leadership and team management abilities, with a track record of fostering a collaborative and results-oriented work environment
  • Exceptional communication skills, both verbal and written, with the ability to interact confidently with internal and external stakeholders
  • Proficiency in relevant software applications and loan processing systems

ServiceFirst is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

Job Type: Full-time

Work Location: In person

  • Operation Manager

    1 week ago

    Ayala Alabang, National Capital Region, Philippines REST Solution Full time

    Company OverviewREST Solution offers a full range of outsourced IT support and cybersecurity services at a fair price. We are committed to help companies scale and grow by streamlining IT operations, minimizing downtime and improving productivity. In the process, we also help companies save costs and plan for their IT expenses. We proudly offer exceptional...

  • Senior Operations Manager

    3 days ago

    Ayala Alabang, National Capital Region, Philippines eClerx Full time

    Job Title:Senior Operations Manager - Back OfficeLocation:Alabang, Muntinlupa City (Work On-Site)Department:OperationsPosition SummaryTheSenior Operations Managerwill be responsible for leading and managing the overall operational performance of a large-scalefinancial accountwithin the organization. This position plays a critical role in driving operational...

  • Senior Operations Manager

    7 days ago

    Ayala Alabang, National Capital Region, Philippines eClerx Full time

    Job Title:Operations Director – Telco and Media AccountLocation:Alabang, Muntinlupa City (Work On-Site)Department:OperationsPosition SummaryTheSenior Operations Managerwill be responsible for leading and managing the overall operational performance of a large-scaleTelecommunications and Media accountwithin the organization. This position plays a critical...

  • Assistant Operations Manager

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Leo Pizza Full time

    Oversee daily operations: Ensure the smooth and efficient day-to-day functioning of the department.Supervise staff: Manage, train, and evaluate employees, ensuring they follow best practices and company policies.Manage inventory and logistics: Oversee inventory levels, manage stock, and coordinate logistics and supply chain activities.Support strategic...

  • Country Operations Manager –

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Sta International Corporation Full time

    Country Operations Manager – PhilippinesAbout the CompanyWe are a leading global innovator, manufacturer, and marketer of tools, diagnostics, and equipment solutions for professional users. Our extensive product portfolio includes hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment, and other...

  • Renewable Operations Manager

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Svenbjorn Full time

    The Renewable Operations Manager is responsible for overseeing the overall operations, implementation, and performance of renewable energy projects from planning to completion.This role ensures that all projects are executed safely, efficiently, within budget, and according to technical and quality standards.The position requires strong leadership,...

  • Accounting Operations Manager

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Go Se7en Inc. Full time

    Accounting managers guide the operations of a company's accounting department. Delegating tasks when necessary to individual accountants, accounting managers oversee tax filing, budgeting, financial management, financial reporting, and other department responsibilities.QUALIFICATIONS:College graduate of accountancy or any related course.With at least 3years...

  • Media Operations Manager

    1 week ago

    Ayala Alabang, National Capital Region, Philippines BOC Luxury and Wellness Inc. Full time

    At least 3 years of experience in operations management, project management, or a similar leadership role within the media, advertising, or digital content industry.Bachelor's degree in Business Administration, Media Studies, Communications, or a related field (relevant professional certification is a plus)Proven expertise in streamlining complex workflows...

  • Operational Excellence Lab Manager

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Brickmill Full time

    Transform Healthcare Operations with InnovationJoin Brickmill Dental Arts as our Operational Excellence Manager and lead cutting-edge process improvements in our state-of-the-art digital dental laboratory.As an Operational Excellence Manager at BrickMill, you will be responsible for managing and optimizing laboratory processes and leveraging digital...

  • Accounting Operations Manager

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Lucky Se7en Inc. Full time

    Accounting managers guide the operations of a company's accounting department. Delegating tasks when necessary to individual accountants, accounting managers oversee tax filing, budgeting, financial management, financial reporting, and other department responsibilities.QUALIFICATIONS:College graduate of accountancy or any related course.With at least 3years...