Wellness and Resiliency Sr. Coordinator

The Wellness and Resiliency Sr. Coordinator is responsible for ensuring seamless day-to-day operations by scheduling, facilitating, and monitoring wellness program initiatives that enhance employee health and well-being within the assigned site/s. This role supports the development of a healthy workplace culture by coordinating programs, events, and resources designed to reduce stress, improve physical and mental health, and foster a supportive, productive work environment. This is an administrative/supportive role with no clinical tasks/responsibilities.

Responsibilities include:

• Wellness Programming  Schedules, coordinates, and communicates to stakeholders available wellness programs and initiatives tailored to the unique needs of the  employees, which include the 8 dimensions of wellness
• Partners with Operations, other stakeholders, and vendor providers to ensure access to and awareness of structured, cohesive, and accessible wellness tools and resources available for employees.
• Facilitates specialized workshops and outreach events on wellness topics; coordinates logistics, scheduling,  participant communications, and post-event feedback.
• Supports and coordinates wellness programming with colleagues in different sites and/or countries to promote employee well-being, education, success, and retention, and to ensure regional/global adherence to the wellness framework.
• Monitors and reports compliance with specific hiring and training requirements for employees working in different lines of business (onboarding, company-required training, etc).
• Sources and assesses third-party resources to bring outreach services or specialized training to employees as part of wellness initiatives.
• Develops and facilitates specialized workshops or services requiring attention to detail, strategic thinking, and diplomacy with critical stakeholders including leadership, support staff, and current and potential clients on wellness topics.
• Provides resource, referral, and case management services to employees requesting support outside of TaskUs wellness capabilities.
• Serves as an educational leader on community resources available to all employees and works closely with HR to ensure alignment on current benefits information.
• Tracks and proactively orders supplies and other material needs.
• Ensures wellness spaces are in good condition through regular inspections and timely entry of work orders.

Stakeholder Interaction

• Liaises with internal TaskUs stakeholders and vendor clinicians to ensure efficiency in appointment scheduling and accuracy in staffing coverage
• Assists in reviewing presentation decks of vendor clinicians, and provides feedback to ensure fidelity to the TaskUs programming framework, storytelling format, and appropriateness in a business setting.

Well-Being Assessment and Reporting

• Champions and tracks participation rates and program success metrics to evaluate the effectiveness of wellness initiatives and make data-driven improvements
• Gathers and formats data to assist the manager with business review reporting requirements

• Coordinates with the research and data analytic team to promote employee resiliency assessments.

• Recognizes employees in distress and refers them through the proper channels and resources available at TaskUs (coaches, vendor clinicians, EAP) or to appropriate local resources.

• Maintains organized and up-to-date records to meet client audit requirements.
• Tracks and reviews well-being data for accuracy and prepares reports, as needed

Communication and Advocacy

• Meets with leaders from key stakeholder departments to maximize wellness service provision and increase awareness of resources
• Participates in cross-functional committees to improve policies or procedures as needed and coordinates logistics, scheduling, and stakeholder communications.
• Creates and distributes marketing materials to spotlight wellness initiatives through social media, email distributions, and other methods of communication.
• Represents leadership in meetings  when appropriate
• Maintains regular communication with employees through newsletters, email updates, and digital platforms to promote wellness programs and resources.
• Collaborates with the W+R Team and other stakeholders to integrate wellness into broader well-being policies and ensures alignment with organizational goals.