Customer Service and Order Entry Specialist

Be the Link Between Customers and Critical Manufacturing Operations

Experience what it's like to support a world-class manufacturing business without leaving the country. This role places you at the center of global operations-working with international teams, high-value customers, and industry-critical products. Step outside the usual routine and grow your career by supporting systems that keep biotech, pharmaceutical, and food-processing industries moving forward.

Your Role in the Operation

Be part of our client's team as a Customer Service and Order Entry Specialist, serving as the first point of contact for customers while ensuring accurate order processing and smooth coordination between production and shipping. You'll manage inquiries, enter orders, resolve issues, and support daily operations with precision and professionalism.

Role Snapshot

Employment type: Full-time

Shift: Monday to Friday, 8:00 AM-5:00 PM EDT / 9:00 PM-6:00 AM PH

Work setup: Permanent work from home

What You'll Enjoy

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What Makes You a Great Fit

• At least 3 to 5 years of relevant experience
• Background in customer service, order entry, or administrative support
• Strong attention to detail and high data entry accuracy
• High energy, positive attitude, and strong work ethic
• Comfort working in a small business environment with flexible responsibilities
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and stay organized
• Familiarity with order management or ERP systems is an advantage
• Proficiency in basic computer applications such as email and spreadsheets

What You'll Do Day to Day

• Serve as the first point of contact for customer inquiries via phone and email
• Provide prompt, friendly, and professional responses to questions, concerns, and requests
• Accurately enter customer orders into the order management system
• Ensure order details are complete and correct for production and shipping teams
• Coordinate with production and shipping to track order status and relay updates
• Troubleshoot order or shipment issues and support efficient resolution
• Maintain records, files, and documentation accurately
• Assist with administrative and operational tasks during peak periods
• Support cross-functional teams as needed in a fast-paced environment
• Maintain a solutions-focused and professional approach in all interactions

Who You'll Be Supporting

Our client is a polymer science-driven manufacturing company serving the biotech, pharmaceutical, and food-processing industries. Known for safety, repeatability, and American-made quality, they design and produce high-performance sanitary sealing solutions that meet FDA and USP standards. With full control of their supply chain and in-house manufacturing across Texas and New Jersey, they help bring critical innovations to market faster-without compromising quality or safety.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra