Technical Support Representative

Powering Wellness Through Seamless Tech Support

Be the bridge between technology and transformation. Join a global fitness brand that blends innovation and human connection, ensuring every studio experience runs as strong as the people it empowers. Thrive in a role that values both excellence and equilibrium. Here, your passion for technology meets the freedom to enjoy life outside work. Discover a fulfilling career that supports your well-being as much as your professional growth-because a healthy mind and body start with balance.

Job Description

As a Technical Support Representative, you'll be the go-to expert for franchise support-resolving technical concerns, managing ticket inquiries, and collaborating across teams to keep systems running efficiently. Your role ensures that innovation in fitness stays powered by reliable, world-class tech assistance.

Job Overview

Employment type: Full-time

Shift: Flexible shift, Consecutive off

Work setup: Onsite, Cebu

Salary: PHP 35, PHP 45,

Exciting Perks Await

• Competitive Salary Package
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• HMO coverage with free dependent upon regularization
• Flexible shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor's degree or equivalent experience.
• 1 year and above of technical support experience.
• Experience working in a fast-paced team environment within the technology sector.
• Experience handling inbound contact center (email, portal, and voice).
• Excellent communication and interpersonal skills.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively within a team environment.
• Flexibility to adapt to changing priorities and work schedules.
• Prior experience in a similar role is highly desirable.

Your Daily Tasks

• Respond to ticket-based email inquiries from franchisees based on set procedures.
• Clarify issues and determine the best course of action, escalating as needed.
• Follow up with franchisees via email to ensure all concerns are resolved satisfactorily.
• Collaborate with the internal team to document all information in the support system.
• Resolve conflicts professionally and in line with brand values.

About the Client

Empowering Global Fitness Through Technology and Community

Our client is a world-renowned fitness network that combines technology, innovation, and community to deliver results-driven training experiences. With thousands of locations worldwide, they're transforming how people achieve health and wellness goals-building stronger bodies, smarter systems, and connected communities through innovation.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra