Customer Service | 30,000 Package | Onsite in Imus Cavite

15 hours ago

Imus, Calabarzon, Philippines Career at Callmax Solutions - Philippines Full time ₱250,000 - ₱500,000 per year

For a faster process, send your updated Resume to .COM and indicate "CSR Application" in the Email Subject

Qualifications:

  • At least 1 yr CSR experience in a BPO Company
  • Communication: Excellent verbal and written communication skills with strong problem-solving abilities.
  • Detail-Oriented: Highly organized with a strong attention to detail.
  • Adaptability: Ability to work effectively in a fast-paced environment and adjust to changing
  • priorities.
  • Technical Skills: Proficient with CRM software and other customer service tools.
  • Teamwork: Ability to work independently and collaboratively as part of a team.
  • Attitude: Positive attitude and strong work ethic.
  • Education: High school diploma or equivalent required.

Job Responsibilities:

  • Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally.
  • Issue Resolution: Address and resolve customer complaints related to damages, order discrepancies, and other concerns effectively.
  • Order Follow-Up: Provide updates on order status and follow up with customers on outstanding orders.
  • Internal Communication: Collaborate with sales teams and other internal departments to resolve customer issues and ensure satisfaction.
  • Record Keeping: Update customer records and track orders to facilitate accurate and timely issue resolution.
  • Process Improvement: Identify recurring customer issues, suggest process improvements, and report findings to management.
  • Team Collaboration: Work with other CSRs and teams to ensure seamless customer service and support.

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