Operations Assistant for E-Commerce/Product

2 days ago

Philippines MOXIE Full time $40,000 - $60,000 per year

At Moxie, we empower entrepreneurs to launch, run, and grow their own aesthetics businesses with a combination of software and services. In just over three years, we have grown from an idea to a global, remote-first team of more than 140 people. Our business is in the top decile for growth, and our team is consistently described as high-trust, low-ego, and high-output.

The Role

Our Product Operations Assistant role will be responsible for managing the process that ensures that our nurse entrepreneurs are able to place their orders on our platform with ease. Our nurse entrepreneurs need to acquire supplies in order to serve their clients and rely on us to manage the operations of ordering and fulfillment behind the scenes.

In this role, your primary responsibility will be to manage our supplies operations and fulfillment process including:

  • Register new accounts eligible to use our supplies platform
  • Monitor our platform for incoming orders and payments
  • When an order is received through our platform, place that order with the appropriate supplier
  • Daily reconciliations between our platform orders and the supplier orders
  • Occasional customer service via email to ensure lost or incorrectly placed orders are identified and resolved
  • Escalate any serious issues to your manager
  • Identify and recommend opportunities to improve the process
  • Additional ad hoc responsibilities as requested by your manager or the product and engineering team including activities such as manual testing of new product features and data entry.

We're looking for candidates who:

  • Have experience working with US customers in a similar role (e.g., e-commerce store management).
  • Experience working with Shopify (and the likes of it).
  • Experience with basic data analysis tools like Microsoft Excel.
  • Are willing to work US hours (as late as 8p ET on weekdays).
  • Boast strong written and verbal English skills.
  • Exhibit high attention to detail and reliability.
  • Can execute tasks efficiently and effectively.

Additional requirements:

  • Reliable internet connection (>10mbps).
  • Quiet working environment.
  • Proficiency in English.

  • Bonus if:

  • You have previously worked in a healthcare/beauty/wellness business.

  • You have experience with project management tools like Asana or Trello.
  • Experience with QA (Quality Assurance) manual testing

At Moxie, we believe in creating a workplace where everyone feels valued and included. We encourage people of all backgrounds, experiences, and perspectives to apply to our jobs. If you require any accommodations to fully participate in the interview process, please let us know—we're happy to assist.

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